MyCare Medical
Front Office Coordinator - Concierge Practice
MyCare Medical, Florida, New York, United States
Talent Operations Manager | Creative Solutions and Strategies for Growth and Excellence
Job Summary
Greets patients and clinic visitors in person and on the phone in a friendly manner, directs to the appropriate location, and provides general information about the office and front desk activities which include receptionist, check‑in, check‑out, referral coordinator duties.
Job Responsibilities
Phones efficiently answered with proper etiquette. Phone calls directed to the proper area. Conversations documented in patient medical records. Updates patient information in the computer. Schedules new patients, verifies insurance, fills out proper forms to set up a new patient file and prepares file labels.
Medical insurance verified for all appointments (at least one day prior to service) and walk‑in patients.
Super bill prepared when the patient arrives for an appointment. Reviews physician notes with the super bill to ensure everything is indicated.
Collects insurance information and updates personal data in the patient’s file.
Collects and posts fees in the computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
Maintains and reports statistics as required (e.g., Office visit recap, insurance tracking).
Forms and office supplies required for front desk activities are maintained.
Monitors patient wait time and ensures the physician on time schedule. Prioritizes appointment versus walk‑in. Assists in pulling charts for walk‑in patients.
Provides patients the proper documentation for quick referrals using the preferred network.
Ensures patients leave with all necessary forms and paperwork (e.g., receipt of visit, lab requisition, prescription if not e‑prescribed, etc.).
Schedules office visits, follow‑up appointments after the patient sees the physician, appointments for studies, calls and confirms the next day’s appointments. Follows up on missed appointments and may explain the need and value of returning for follow‑up care to the patient.
All follow‑up appointments detailed in the note section of the scheduling system (e.g., lab results).
Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
Assures there is always presence at the front desk to check‑on or check‑out patients.
Job Qualifications
High School Graduate.
Experience in typing and data entry.
Basic arithmetic skills.
Concierge Medical experience is preferred.
One year experience in a medical office.
Abilities Required
Basic medical terminology.
Visual and aural acuity to detect patient’s condition.
Good physical and mental health.
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate
Jupiter, FL 33458: Reliably commute or planning to relocate before starting work (Required).
Experience
Microsoft Office: 1 year (Required)
Administrative experience: 1 year (Required)
Concierge: 1 year (Required)
Patient care: 1 year (Required)
Seniority level Entry level
Employment type Part‑time
Job function Other – Hospitals and Health Care
#J-18808-Ljbffr
Job Responsibilities
Phones efficiently answered with proper etiquette. Phone calls directed to the proper area. Conversations documented in patient medical records. Updates patient information in the computer. Schedules new patients, verifies insurance, fills out proper forms to set up a new patient file and prepares file labels.
Medical insurance verified for all appointments (at least one day prior to service) and walk‑in patients.
Super bill prepared when the patient arrives for an appointment. Reviews physician notes with the super bill to ensure everything is indicated.
Collects insurance information and updates personal data in the patient’s file.
Collects and posts fees in the computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
Maintains and reports statistics as required (e.g., Office visit recap, insurance tracking).
Forms and office supplies required for front desk activities are maintained.
Monitors patient wait time and ensures the physician on time schedule. Prioritizes appointment versus walk‑in. Assists in pulling charts for walk‑in patients.
Provides patients the proper documentation for quick referrals using the preferred network.
Ensures patients leave with all necessary forms and paperwork (e.g., receipt of visit, lab requisition, prescription if not e‑prescribed, etc.).
Schedules office visits, follow‑up appointments after the patient sees the physician, appointments for studies, calls and confirms the next day’s appointments. Follows up on missed appointments and may explain the need and value of returning for follow‑up care to the patient.
All follow‑up appointments detailed in the note section of the scheduling system (e.g., lab results).
Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
Assures there is always presence at the front desk to check‑on or check‑out patients.
Job Qualifications
High School Graduate.
Experience in typing and data entry.
Basic arithmetic skills.
Concierge Medical experience is preferred.
One year experience in a medical office.
Abilities Required
Basic medical terminology.
Visual and aural acuity to detect patient’s condition.
Good physical and mental health.
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate
Jupiter, FL 33458: Reliably commute or planning to relocate before starting work (Required).
Experience
Microsoft Office: 1 year (Required)
Administrative experience: 1 year (Required)
Concierge: 1 year (Required)
Patient care: 1 year (Required)
Seniority level Entry level
Employment type Part‑time
Job function Other – Hospitals and Health Care
#J-18808-Ljbffr