Jobility
Job description: About the Practice This is a luxury medical spa and wellness center dedicated to helping clients achieve beauty, vitality, and balance—inside and out. The practice offers advanced aesthetic and wellness treatments in a serene, supportive environment. The Patient Concierge is the first point of contact and plays a key role in delivering a warm, professional, and personalized client experience. Position Overview The Patient Concierge / Front Desk Coordinator is a high-touch, client-facing role that blends exceptional hospitality with efficient administrative operations to ensure every guest feels welcomed, informed, and cared for throughout their visit. Key ResponsibilitiesClient Experience Warmly welcome and engage all clients in a calm, inviting atmosphere Manage smooth check-in and check-out processes Review treatment details and answer client questions Maintain a clean, organized, and luxurious reception area Scheduling & Communication Schedule, confirm, and manage appointments via phone, email, and text Handle cancellations, rescheduling, and waitlists efficiently Respond promptly and professionally to all client inquiries Front Desk & Administrative Operations Process payments and manage invoicing Ensure all required forms and consents are completed Maintain accurate client records Coordinate patient flow between reception and treatment rooms Client Engagement & Sales Support Educate clients on services, promotions, and loyalty programs Provide post-care instructions Support retail sales through informed product recommendations Collaborate closely with clinical and aesthetic staff Qualifications & Requirements 1–2 years of experience in a front desk, concierge, or client services role (medical or luxury spa experience preferred) Strong interpersonal, verbal, and written communication skills Professional appearance and strong attention to detail Comfort with CRM and scheduling software (Aesthetic Record, Vagaro, or similar is a plus) Ability to multitask and remain composed in a fast-paced, client-centered environment