H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our company values people helping people and a high-performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through Block Next, a multi-year transformation plan to elevate how we work, how we serve, and how we lead in our industry. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Responsibilities
Lead and develop tax office associates to deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Oversee daily activities to ensure timely completion of work with attention to quality standards, priorities, and goals. Train and coach associates to meet Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime. Prepare tax returns as required; conduct timely performance reviews and address performance concerns with support from the Associate Relations Center. Qualifications / Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently. Customer-centric mindset, resiliency, and flexibility in work schedule and assignments. High school diploma or equivalent (or higher). Why work for us
We invest in our people to support their total well-being. Benefit offerings include health, wellbeing, and financial wellness programs. Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits; neurodiversity and caregiver support available. Discounts on everyday items and services; eligibility-based medical coverage, 401(k), and Employee Stock Purchase Plan. Further benefits listed at www.blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues committed to helping each other grow and support one another. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply. Pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits, including medical and retirement plans. Pay Range $15.00 - $65.00/Hr. Sponsored Job: #14314 Employment type: Full-time Job function: Information Technology; Industries: Retail EEO: H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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Join to apply for the
Team Leader
role at
H&R Block . Our company values people helping people and a high-performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through Block Next, a multi-year transformation plan to elevate how we work, how we serve, and how we lead in our industry. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Responsibilities
Lead and develop tax office associates to deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Oversee daily activities to ensure timely completion of work with attention to quality standards, priorities, and goals. Train and coach associates to meet Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime. Prepare tax returns as required; conduct timely performance reviews and address performance concerns with support from the Associate Relations Center. Qualifications / Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently. Customer-centric mindset, resiliency, and flexibility in work schedule and assignments. High school diploma or equivalent (or higher). Why work for us
We invest in our people to support their total well-being. Benefit offerings include health, wellbeing, and financial wellness programs. Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits; neurodiversity and caregiver support available. Discounts on everyday items and services; eligibility-based medical coverage, 401(k), and Employee Stock Purchase Plan. Further benefits listed at www.blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues committed to helping each other grow and support one another. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply. Pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits, including medical and retirement plans. Pay Range $15.00 - $65.00/Hr. Sponsored Job: #14314 Employment type: Full-time Job function: Information Technology; Industries: Retail EEO: H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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