H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. H&R Block is curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Act as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Serve as a knowledgeable resource on tax topics and products for associates; advance knowledge and skills needed to excel in the role. Lead daily activities to ensure work is completed on time with quality standards, priorities, and goals. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime. Prepare tax returns as required and conduct timely performance reviews; partner with the Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; able to work independently with minimal supervision. Flexible schedule and ability to adapt work assignments based on business needs. High school diploma or equivalent (or higher). Why work for us
We invest in our people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate and wellbeing programs. Neurodiversity and caregiver support; discounts on everyday items and services. Medical coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply). Details available at blockbenefits.com. Community and Diversity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Sponsored Job #24013
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Join to apply for the
Team Leader
role at
H&R Block . Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. H&R Block is curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Act as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Serve as a knowledgeable resource on tax topics and products for associates; advance knowledge and skills needed to excel in the role. Lead daily activities to ensure work is completed on time with quality standards, priorities, and goals. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime. Prepare tax returns as required and conduct timely performance reviews; partner with the Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; able to work independently with minimal supervision. Flexible schedule and ability to adapt work assignments based on business needs. High school diploma or equivalent (or higher). Why work for us
We invest in our people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate and wellbeing programs. Neurodiversity and caregiver support; discounts on everyday items and services. Medical coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply). Details available at blockbenefits.com. Community and Diversity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Sponsored Job #24013
#J-18808-Ljbffr