H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them excel. Lead daily activities to ensure tax office work is completed on time, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required, and conduct timely performance reviews; partner with the Associate Relations Center to resolve issues and address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset; flexible work schedule and assignments based on business needs. High school diploma / equivalent or higher. Benefits and Community
We invest in our people by committing to their total well-being. Our benefits support health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support for you and your family. Discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check available benefits at blockbenefits.com. The Community You Will Join
We are committed to building a Connected Culture—trust, care, and connections—so everyone feels safe to bring their authentic self to work and belongs to a larger team. You will work in an exceptional environment recognized on Best Companies lists, surrounded by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment. Sponsored Job Job reference: #17723
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Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them excel. Lead daily activities to ensure tax office work is completed on time, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required, and conduct timely performance reviews; partner with the Associate Relations Center to resolve issues and address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset; flexible work schedule and assignments based on business needs. High school diploma / equivalent or higher. Benefits and Community
We invest in our people by committing to their total well-being. Our benefits support health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support for you and your family. Discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check available benefits at blockbenefits.com. The Community You Will Join
We are committed to building a Connected Culture—trust, care, and connections—so everyone feels safe to bring their authentic self to work and belongs to a larger team. You will work in an exceptional environment recognized on Best Companies lists, surrounded by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment. Sponsored Job Job reference: #17723
#J-18808-Ljbffr