Eastgate Chrysler Dodge Jeep Ram
Express Lane Service Advisor
Eastgate Chrysler Dodge Jeep Ram, Indianapolis, Indiana, us, 46262
Eastgate Chrysler Jeep Dodge Ram is far from your typical car dealership. At Eastgate Chrysler Jeep Dodge Ram, our customers and employees' satisfaction is very important to us. We are proud to have an A+ rating from the Better Business Bureau and are committed to providing exceptional customer service, thanks to our sales and service departments.
We are actively seeking a
Express Lane Service Advisor
to join our team! This individual will greet customers, listen to their description of the service needed, determine the type of service required, and prepare repair orders. They also advise customers on other available services. BENEFITS: 401(K) Plan Medical Plan Dental Plan Vision Plan Family Owned & Operated Paid Vacation Work/Life Balance Promote from within Paid Training Community Involvement RESPONSIBILITIES: Meet or exceed dealership objectives and goals for the service department. Advise customers about necessary services for routine maintenance. Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment. Schedule appointments and notify customers about any changes in appointment times. Ensure each vehicle is paid in full before releasing the vehicle. Ensure vehicles are parked in assigned areas, locked, and keys are marked and stored correctly. Handle telephone inquiries regarding appointments, work in process, and complaints. Inform the service manager of any potential problems or upset guests. Follow manufacturer guidelines for handling warranty concerns. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Express Lane Service Advisor
to join our team! This individual will greet customers, listen to their description of the service needed, determine the type of service required, and prepare repair orders. They also advise customers on other available services. BENEFITS: 401(K) Plan Medical Plan Dental Plan Vision Plan Family Owned & Operated Paid Vacation Work/Life Balance Promote from within Paid Training Community Involvement RESPONSIBILITIES: Meet or exceed dealership objectives and goals for the service department. Advise customers about necessary services for routine maintenance. Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment. Schedule appointments and notify customers about any changes in appointment times. Ensure each vehicle is paid in full before releasing the vehicle. Ensure vehicles are parked in assigned areas, locked, and keys are marked and stored correctly. Handle telephone inquiries regarding appointments, work in process, and complaints. Inform the service manager of any potential problems or upset guests. Follow manufacturer guidelines for handling warranty concerns. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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