AGS - American Gaming Systems
Field Service Technician (FT)
AGS - American Gaming Systems, Detroit, Michigan, United States, 48228
Field Service Technician (FT) – AGS - American Gaming Systems
Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you’re excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!
What You’ll Do
Tech‑Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products.
Report Wizard: Complete paperwork and reports with timely, detailed, and accurate information.
Customer Service Champion: Provide “best‑in‑the‑business” service to our customers—internal and external.
Troubleshooting Superstar: Fix service incidents quickly and efficiently and maybe outreach when needed.
Inventory Hero: Keep track of the necessary parts and inventory.
On‑Call Rotation: Participate in a weekly on‑call rotation with fellow technicians.
Safety First: Follow all safety protocols and keep calm in high‑energy environments.
What You Bring To The Table
Education: High School diploma or GED.
License to Drive: Valid driver’s license and vehicle insurance.
Technical Skills: Problem‑solving ability with basic knowledge of AC/DC electronics and computer networking.
Experience: Knowledge of electronics/computer networking; gaming experience is a bonus.
Tools of the Trade: Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
Flexibility: Willingness to work a changing schedule, including mornings, nights, weekends, and holidays.
Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.
What You’ll Love About This Role
Adventure Awaits: Travel to various casinos and customers in your territory.
Growth Potential: Begin as a tech novice and progress through training, mentorship, and hard work.
Techs Unite: Work with the latest casino gaming equipment.
Hands‑On Work: Solve real‑time challenges rather than desk work.
Physical & Work Environment
You’ll be on your feet, walking, standing, and sometimes bending or squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.
Work environments may vary, so be ready for different settings (sometimes non‑climate‑controlled).
Note:
All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
Posted positions are not open to third‑party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
About AGS:
Headquartered in Las Vegas, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences.
Seniority level: Entry level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Gambling Facilities and Casinos
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What You’ll Do
Tech‑Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products.
Report Wizard: Complete paperwork and reports with timely, detailed, and accurate information.
Customer Service Champion: Provide “best‑in‑the‑business” service to our customers—internal and external.
Troubleshooting Superstar: Fix service incidents quickly and efficiently and maybe outreach when needed.
Inventory Hero: Keep track of the necessary parts and inventory.
On‑Call Rotation: Participate in a weekly on‑call rotation with fellow technicians.
Safety First: Follow all safety protocols and keep calm in high‑energy environments.
What You Bring To The Table
Education: High School diploma or GED.
License to Drive: Valid driver’s license and vehicle insurance.
Technical Skills: Problem‑solving ability with basic knowledge of AC/DC electronics and computer networking.
Experience: Knowledge of electronics/computer networking; gaming experience is a bonus.
Tools of the Trade: Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
Flexibility: Willingness to work a changing schedule, including mornings, nights, weekends, and holidays.
Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.
What You’ll Love About This Role
Adventure Awaits: Travel to various casinos and customers in your territory.
Growth Potential: Begin as a tech novice and progress through training, mentorship, and hard work.
Techs Unite: Work with the latest casino gaming equipment.
Hands‑On Work: Solve real‑time challenges rather than desk work.
Physical & Work Environment
You’ll be on your feet, walking, standing, and sometimes bending or squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.
Work environments may vary, so be ready for different settings (sometimes non‑climate‑controlled).
Note:
All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
Posted positions are not open to third‑party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
About AGS:
Headquartered in Las Vegas, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences.
Seniority level: Entry level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Gambling Facilities and Casinos
#J-18808-Ljbffr