Sunny Sky Products
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Job Summary This position acts as a primary order processor and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.
Major Job Functions
Accurately enter customer purchase orders data received through various modes
Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
Develop and maintain a vast knowledge of products and services offered
Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
Coordinate with Accounts Receivable to mitigate credit risk
Work with production and distribution teams to understand order status and fulfillment times
Be aware of customer trends and other considerations to provide observations and updates to the operations team
Required Skills, Abilities, and Education
Previous experience in high volume data entry with a large customer base
Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast‑paced environment
Strong problem‑solving skills and the ability to adapt to changing priorities
Ability to multi‑task, prioritize and possess strong time management in a fast‑paced environment
Highly organized with excellent communication skills
Knowledge with logistics; LTL, TL and freight rates
Excellent customer service skills and the ability to build and maintain strong working relationships with co‑workers, customers, and other departments across multiple manufacturing facilities
Knowledge of Microsoft Office and other common technology platforms/tools
Previous experience working in an ERP system, knowledge in SAP a plus
Understanding of EDI and other methods of receiving orders
HS/GED
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Beverage Manufacturing
Locations: Bolingbrook, IL; Chicago, IL; New Lenox, IL.
#J-18808-Ljbffr
Job Summary This position acts as a primary order processor and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.
Major Job Functions
Accurately enter customer purchase orders data received through various modes
Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
Develop and maintain a vast knowledge of products and services offered
Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
Coordinate with Accounts Receivable to mitigate credit risk
Work with production and distribution teams to understand order status and fulfillment times
Be aware of customer trends and other considerations to provide observations and updates to the operations team
Required Skills, Abilities, and Education
Previous experience in high volume data entry with a large customer base
Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast‑paced environment
Strong problem‑solving skills and the ability to adapt to changing priorities
Ability to multi‑task, prioritize and possess strong time management in a fast‑paced environment
Highly organized with excellent communication skills
Knowledge with logistics; LTL, TL and freight rates
Excellent customer service skills and the ability to build and maintain strong working relationships with co‑workers, customers, and other departments across multiple manufacturing facilities
Knowledge of Microsoft Office and other common technology platforms/tools
Previous experience working in an ERP system, knowledge in SAP a plus
Understanding of EDI and other methods of receiving orders
HS/GED
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Beverage Manufacturing
Locations: Bolingbrook, IL; Chicago, IL; New Lenox, IL.
#J-18808-Ljbffr