Innovation Lead – ServiceNow and Automation (5439-1) Plano, TX

Innovation Lead – ServiceNow and Automation (5439-1) Plano, TX ServiceNow, Automation, ITIL Process, Agile methodology Experience level: Mid-senior Experience required: 7 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No At the top of the resume, please include the candidate's current location. If the candidate is not local, clearly state whether they are willing to relocate and work onsite five days a week. Applications missing this information will be rejected. Experience Required: 7+ years of experience in ServiceNow Key Responsibilities: Function as Innovation Lead for Automation / ServiceNow / Collaboration, with primary focus on Automation Lead Innovation Initiatives / Projects, POVs, POCs in Automation / ServiceNow / Collaboration Work closely with Product Owner and Manager to create, recommend, and align strategic inputs Collaborate with the team daily to identify whitespace, challenges, and opportunities Create business cases for initiatives including project plans, effort estimations, cost, and benefits Provide implementation strategies, migration plans, and technical support for medium-to-high complexity issues/projects Conduct market research on the latest offerings, technologies, and tools Recommend identified offerings and solutions by creating POVs Drive innovation within the team to ideate and propose solutions Participate in the Innovation Council process by adhering to defined steps and timelines Participate in Innovation forums and exchange ideas Identify transformation, process improvement, and automation opportunities Work on service improvement activities and complete them within target dates Collaborate closely with customers, infrastructure teams, and vendors Responsibilities include executive and technical-level communication and relationship building to gain credibility and trust with internal and external customers Apply a problem-solving mentality using internal and/or external resources Understanding of ITIL processes and Agile methodology Additional Notes: Please submit the candidate's resume in PDF format. Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement. MUST HAVE: 7+ years of experience in ServiceNow Function as Innovation Lead for Automation / ServiceNow / Collaboration, with primary focus on Automation. Lead Innovation Initiatives / Projects, POVs, POCs in Automation / ServiceNow / Collaboration Recommend identified offerings and solutions by creating POVs Identify transformation, process improvement, and automation opportunities Work on service improvement activities and complete them within target dates Understanding of ITIL processes and Agile methodology.

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