The Judge Group
Manager Operations ServiceNow Platform (1113479)
The Judge Group, Beverly, New Jersey, us, 08010
Manager Operations ServiceNow Platform
Join to apply for the
Manager Operations ServiceNow Platform
role at
The Judge Group .
Location:
Beverly, NJ
Salary:
$120,000.00 - $135,000.00 USD Annually
Job Description The Manager, Operations ServiceNow Platform serves as the strategic and operational leader for the ServiceNow platform within the organization. This role governs, evolves, and maximizes the value of the ServiceNow ecosystem across IT and enterprise workflows, overseeing platform strategy, administration, development, and governance to ensure alignment with business objectives, ITIL standards, and digital transformation initiatives.
Platform Strategy & Governance
Define and execute the ServiceNow platform roadmap in alignment with corporate IT and business strategies.
Establish and enforce governance frameworks, including development standards, change management, and release management processes.
Prioritize and manage the ServiceNow demand pipeline, balancing innovation, stability, and compliance.
Partner with process owners and executive stakeholders to ensure the platform supports enterprise-wide service delivery objectives.
Leadership & Team Management
Lead and mentor a team of ServiceNow administrators, developers, and business analysts.
Oversee day-to-day platform operations and support, ensuring reliable performance and user satisfaction.
Coordinate work across onshore and offshore teams, managed service providers, and vendor partners.
Foster a culture of continuous improvement and service excellence.
Platform Operations & Enhancements
Oversee the maintenance, upgrades, and performance optimization of the ServiceNow platform.
Manage the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).
Ensure data integrity, CMDB accuracy, and platform security through policies and audit practices.
Support the implementation of automation, self-service, and workflow enhancements to drive efficiency.
Stakeholder Engagement
Collaborate with IT leadership, business units, and process owners to identify improvement opportunities.
Translate business requirements into scalable ServiceNow solutions.
Communicate platform capabilities, new releases, and value realization to stakeholders and executives.
Act as the primary point of contact for the ServiceNow partner and account team.
Risk, Security & Compliance
Ensure compliance with enterprise security, privacy, and audit standards.
Maintain proper access control, data protection, and regulatory compliance across the platform.
Partner with InfoSec and internal audit teams to address findings and mitigate risk.
Will Bring Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (Master’s preferred).
7+ years of ServiceNow experience, with 3+ years in a platform management or leadership role.
Proven experience managing ServiceNow ITSM, and at least one of the following: ITOM, HRSD, CSM, or GRC.
Demonstrated success leading cross-functional teams and managing complex ServiceNow implementations.
Experience working with offshore and/or managed service teams.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) – required.
ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas.
ITIL v4 Foundation or Intermediate certification – required.
PMP, Agile/Scrum Master, or similar project management credential – a plus.
Contact:
rmaurya02@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
#J-18808-Ljbffr
Manager Operations ServiceNow Platform
role at
The Judge Group .
Location:
Beverly, NJ
Salary:
$120,000.00 - $135,000.00 USD Annually
Job Description The Manager, Operations ServiceNow Platform serves as the strategic and operational leader for the ServiceNow platform within the organization. This role governs, evolves, and maximizes the value of the ServiceNow ecosystem across IT and enterprise workflows, overseeing platform strategy, administration, development, and governance to ensure alignment with business objectives, ITIL standards, and digital transformation initiatives.
Platform Strategy & Governance
Define and execute the ServiceNow platform roadmap in alignment with corporate IT and business strategies.
Establish and enforce governance frameworks, including development standards, change management, and release management processes.
Prioritize and manage the ServiceNow demand pipeline, balancing innovation, stability, and compliance.
Partner with process owners and executive stakeholders to ensure the platform supports enterprise-wide service delivery objectives.
Leadership & Team Management
Lead and mentor a team of ServiceNow administrators, developers, and business analysts.
Oversee day-to-day platform operations and support, ensuring reliable performance and user satisfaction.
Coordinate work across onshore and offshore teams, managed service providers, and vendor partners.
Foster a culture of continuous improvement and service excellence.
Platform Operations & Enhancements
Oversee the maintenance, upgrades, and performance optimization of the ServiceNow platform.
Manage the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).
Ensure data integrity, CMDB accuracy, and platform security through policies and audit practices.
Support the implementation of automation, self-service, and workflow enhancements to drive efficiency.
Stakeholder Engagement
Collaborate with IT leadership, business units, and process owners to identify improvement opportunities.
Translate business requirements into scalable ServiceNow solutions.
Communicate platform capabilities, new releases, and value realization to stakeholders and executives.
Act as the primary point of contact for the ServiceNow partner and account team.
Risk, Security & Compliance
Ensure compliance with enterprise security, privacy, and audit standards.
Maintain proper access control, data protection, and regulatory compliance across the platform.
Partner with InfoSec and internal audit teams to address findings and mitigate risk.
Will Bring Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (Master’s preferred).
7+ years of ServiceNow experience, with 3+ years in a platform management or leadership role.
Proven experience managing ServiceNow ITSM, and at least one of the following: ITOM, HRSD, CSM, or GRC.
Demonstrated success leading cross-functional teams and managing complex ServiceNow implementations.
Experience working with offshore and/or managed service teams.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) – required.
ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas.
ITIL v4 Foundation or Intermediate certification – required.
PMP, Agile/Scrum Master, or similar project management credential – a plus.
Contact:
rmaurya02@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
#J-18808-Ljbffr