Strategic Growth Partners
Journeyman Field Service Technician
Strategic Growth Partners, Florida, New York, United States
About the Company
SGP Recruiting provides operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a CVE‑verified Veteran‑Owned Small Business (VOSB) and a proud ISO 9001:2015 certified organization specializing in systems integration and enterprise management solutions. As a trusted GSA MAS contract holder, they deliver mission‑critical telecommunications, network infrastructure, and IT services to Federal, State, and Local Government agencies, the U.S. Military, and private‑sector clients. Job Summary
We are seeking a motivated, career‑ and customer‑oriented Journeyman Field Service Technician in Doral, FL (possible other locations: Key West, Newport, FL, and Naval Station Guantánamo Bay). Join a team dedicated to mission demands requiring technology and the right people working together with precision and purpose. This full‑time, onsite position offers a salary range of $55–61K annually and requires a Secret security clearance. Responsibilities
Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution. Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users. Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations. Communicate complex technical concepts clearly to clients and help develop/maintain knowledge‑base articles and training materials. Escalate complex issues to senior technicians and contribute to process improvement initiatives. Minimum Qualifications
High school diploma; a related bachelor’s degree may grant 2 years’ experience credit. 3+ years of experience with at least 2 years of position‑specific experience. Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration. Proficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with cybersecurity tools and best practices. Experience with end‑user device support (desktops, laptops, mobile devices). Experience with Active Directory and remote desktop tools. Desired Qualifications
Bachelor’s degree in information technology, computer science, or a related field. Experience with mobile device management (MDM) solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems. CompTIA A+ Certification. Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM). Benefits
The client provides company‑paid health, dental & vision insurance coverage; additional employee‑paid health insurance options; company‑paid life and disability insurance; a 401(k) retirement savings plan with employer match; 10 company‑paid holidays per year; and paid time off. EEO Statement
The client considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
#J-18808-Ljbffr
SGP Recruiting provides operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a CVE‑verified Veteran‑Owned Small Business (VOSB) and a proud ISO 9001:2015 certified organization specializing in systems integration and enterprise management solutions. As a trusted GSA MAS contract holder, they deliver mission‑critical telecommunications, network infrastructure, and IT services to Federal, State, and Local Government agencies, the U.S. Military, and private‑sector clients. Job Summary
We are seeking a motivated, career‑ and customer‑oriented Journeyman Field Service Technician in Doral, FL (possible other locations: Key West, Newport, FL, and Naval Station Guantánamo Bay). Join a team dedicated to mission demands requiring technology and the right people working together with precision and purpose. This full‑time, onsite position offers a salary range of $55–61K annually and requires a Secret security clearance. Responsibilities
Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution. Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users. Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations. Communicate complex technical concepts clearly to clients and help develop/maintain knowledge‑base articles and training materials. Escalate complex issues to senior technicians and contribute to process improvement initiatives. Minimum Qualifications
High school diploma; a related bachelor’s degree may grant 2 years’ experience credit. 3+ years of experience with at least 2 years of position‑specific experience. Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration. Proficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with cybersecurity tools and best practices. Experience with end‑user device support (desktops, laptops, mobile devices). Experience with Active Directory and remote desktop tools. Desired Qualifications
Bachelor’s degree in information technology, computer science, or a related field. Experience with mobile device management (MDM) solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems. CompTIA A+ Certification. Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM). Benefits
The client provides company‑paid health, dental & vision insurance coverage; additional employee‑paid health insurance options; company‑paid life and disability insurance; a 401(k) retirement savings plan with employer match; 10 company‑paid holidays per year; and paid time off. EEO Statement
The client considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
#J-18808-Ljbffr