PAR Technology
Field Service Technician - Richmond, Va
PAR Technology
PAR Technology Corporation has been a leader in restaurant technology for over four decades, providing software and hardware solutions that create lasting connections with guests worldwide. We empower over 100,000 restaurants in more than 110 countries with point‑of‑sale, digital ordering, loyalty, and back‑office software, along with industry‑leading hardware and drive‑thru offerings.
Position Description
PAR is looking for a Field Technician to join our growing team. Field Technicians are the face of our company to customers, responsible for completing service requests at customer locations. You will troubleshoot hardware, software, and network issues; replace hardware devices; perform preventive maintenance; and provide general product support. Your role requires passion for exceptional customer service and the ability to make quick, independent decisions. Position Location
Candidates must reside in Richmond, Va or nearby areas within reasonable commuting distance. Reports To
Manager – Field Services. Requirements
Customer and quality focused technician eager to learn and develop relationships. Critical thinking and customer service mindset to make quick decisions independently. Self‑motivated discipline to work on own with minimal follow‑up. Listen and communicate with the customer and Help Desk regarding dispatched service calls. Minimum of 2 years experience resolving problems with microprocessor‑based equipment (strongly preferred). Experience with inventory management. Train store management and employees on PAR products. Minor construction work: drilling holes, mounting brackets. Utilize DOS commands for software reimages and understand PC BIOS configurations. Understanding of AC power and effects of properly grounded AC circuitry. Familiarity with running and terminating network cabling. Potential travel outside coverage area, possibly overnight stays. Flexibility to work after hours and weekends as required. Additional Skills
Associate’s degree or equivalent experience. Clean driver’s license required. Climb and work with ladders; lift 50 lbs. Differentiate colors for troubleshooting and adhere to cabling standards. What You Will Be Doing and Owning
Be the face of PAR service excellence at each customer visit. Provide quality support, responsiveness, and customer care. Respond to customer calls in accordance with an established Service Level Agreement (SLA). Maintain a high customer service satisfaction rating. Troubleshoot, diagnose, and repair units and networks at customer sites. Identify, analyze, and repair hardware, software, and network failures. Provide hardware, software, and network installation services. Provide on‑call emergency service when needed. Offer general customer service on the phone and in person. Train customers on POS operations and programming. Educate customers on preventive maintenance best practices. Manage company inventory of parts required to maintain customer equipment and a company vehicle. Work with all internal PAR departments to facilitate resolution of customer concerns. Interview Process
Interview #1: Phone Screen with Talent Acquisition Team. Interview #2: Technical Interview (via MS Teams). Interview #3: Video Interview with the Hiring Manager (via MS Teams). PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the U.S. Department of Labor's website.
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PAR is looking for a Field Technician to join our growing team. Field Technicians are the face of our company to customers, responsible for completing service requests at customer locations. You will troubleshoot hardware, software, and network issues; replace hardware devices; perform preventive maintenance; and provide general product support. Your role requires passion for exceptional customer service and the ability to make quick, independent decisions. Position Location
Candidates must reside in Richmond, Va or nearby areas within reasonable commuting distance. Reports To
Manager – Field Services. Requirements
Customer and quality focused technician eager to learn and develop relationships. Critical thinking and customer service mindset to make quick decisions independently. Self‑motivated discipline to work on own with minimal follow‑up. Listen and communicate with the customer and Help Desk regarding dispatched service calls. Minimum of 2 years experience resolving problems with microprocessor‑based equipment (strongly preferred). Experience with inventory management. Train store management and employees on PAR products. Minor construction work: drilling holes, mounting brackets. Utilize DOS commands for software reimages and understand PC BIOS configurations. Understanding of AC power and effects of properly grounded AC circuitry. Familiarity with running and terminating network cabling. Potential travel outside coverage area, possibly overnight stays. Flexibility to work after hours and weekends as required. Additional Skills
Associate’s degree or equivalent experience. Clean driver’s license required. Climb and work with ladders; lift 50 lbs. Differentiate colors for troubleshooting and adhere to cabling standards. What You Will Be Doing and Owning
Be the face of PAR service excellence at each customer visit. Provide quality support, responsiveness, and customer care. Respond to customer calls in accordance with an established Service Level Agreement (SLA). Maintain a high customer service satisfaction rating. Troubleshoot, diagnose, and repair units and networks at customer sites. Identify, analyze, and repair hardware, software, and network failures. Provide hardware, software, and network installation services. Provide on‑call emergency service when needed. Offer general customer service on the phone and in person. Train customers on POS operations and programming. Educate customers on preventive maintenance best practices. Manage company inventory of parts required to maintain customer equipment and a company vehicle. Work with all internal PAR departments to facilitate resolution of customer concerns. Interview Process
Interview #1: Phone Screen with Talent Acquisition Team. Interview #2: Technical Interview (via MS Teams). Interview #3: Video Interview with the Hiring Manager (via MS Teams). PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the U.S. Department of Labor's website.
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