Monro, Inc.
Overview
Automotive Store Manager role at Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach where every guest is important and every teammate is valued. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states and powers 16 tire and auto service brands. Destination Monro – Your Career is Here! The Store Manager position is a salaried role providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, coaching and developing teammates, and promoting Monro’s vision to be America’s leading auto and tire center for quality automotive service and tires. Salary : Up to $80,000 per year – Based on experience. This role is eligible for additional compensation and incentives. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star guest experience. Achieve sales goals by assisting in the development and implementation of sales plans and possessing thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment through training and development of shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, phone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates and ensure the store is in excellent condition and guest-ready. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Inform and recommend tire and service products and promotions to meet sales goals. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests; adhere to company policies, governmental standards including environmental codes, and ASNI/OSHA standards; maintain safety as a priority. Maintain technical knowledge and complete required Monro University training modules. Operate and maintain equipment safely according to Monro and manufacturer guidelines. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communications skills with teammates and guests. Complete all Monro required training per guidelines and timing. Must possess a current valid driver’s license with satisfactory MVR; ability to operate customers’ vehicles for test drives. Profile Summary: Guest and team-focused mindset with experience in customer-facing environments. Excellent verbal and written communication skills for conveying technical issues and writing routine reports. Business mindset with drive to exceed goals. Basic math skills and ability to multi-task in a fast-paced environment. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work Environment & Physical Requirements
Work occurs in an automotive shop environment with exposure to moderate noise, various conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours including evenings, weekends, and holidays. Physical requirements include lifting up to 50 lbs, standing and walking for extended periods, and frequent overhead reaching, squatting, bending, kneeling, and twisting. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental Employee Access Perks Career Advancement Opportunities This summary is not all-inclusive. Monro conducts criminal background checks for positions with security and/or financial responsibilities. All background checks comply with applicable laws. Monro is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals regardless of age, color, national origin, citizenship status, disability status, veteran status, or any other protected characteristic. Your next Destination! Growth Opportunity:
Monro supports teammate growth through coursework, leadership opportunities, on-the-job training, and Monro University.
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Automotive Store Manager role at Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach where every guest is important and every teammate is valued. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states and powers 16 tire and auto service brands. Destination Monro – Your Career is Here! The Store Manager position is a salaried role providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, coaching and developing teammates, and promoting Monro’s vision to be America’s leading auto and tire center for quality automotive service and tires. Salary : Up to $80,000 per year – Based on experience. This role is eligible for additional compensation and incentives. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star guest experience. Achieve sales goals by assisting in the development and implementation of sales plans and possessing thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment through training and development of shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, phone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates and ensure the store is in excellent condition and guest-ready. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Inform and recommend tire and service products and promotions to meet sales goals. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests; adhere to company policies, governmental standards including environmental codes, and ASNI/OSHA standards; maintain safety as a priority. Maintain technical knowledge and complete required Monro University training modules. Operate and maintain equipment safely according to Monro and manufacturer guidelines. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communications skills with teammates and guests. Complete all Monro required training per guidelines and timing. Must possess a current valid driver’s license with satisfactory MVR; ability to operate customers’ vehicles for test drives. Profile Summary: Guest and team-focused mindset with experience in customer-facing environments. Excellent verbal and written communication skills for conveying technical issues and writing routine reports. Business mindset with drive to exceed goals. Basic math skills and ability to multi-task in a fast-paced environment. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work Environment & Physical Requirements
Work occurs in an automotive shop environment with exposure to moderate noise, various conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours including evenings, weekends, and holidays. Physical requirements include lifting up to 50 lbs, standing and walking for extended periods, and frequent overhead reaching, squatting, bending, kneeling, and twisting. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental Employee Access Perks Career Advancement Opportunities This summary is not all-inclusive. Monro conducts criminal background checks for positions with security and/or financial responsibilities. All background checks comply with applicable laws. Monro is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals regardless of age, color, national origin, citizenship status, disability status, veteran status, or any other protected characteristic. Your next Destination! Growth Opportunity:
Monro supports teammate growth through coursework, leadership opportunities, on-the-job training, and Monro University.
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