athenahealth
Senior Associate, Product Management- IT Solutions
athenahealth, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Healthcare IT Solutions Responsibilities
Support the management of Microsoft 365, Smartsheet, Airtable, and Mural, including user support and vendor coordination Collaborate with senior Product Management to define and implement system enhancements aligned with business goals Meet with end users to understand needs and translate them into actionable product improvements Provide training content and support for standard training, leading advanced sessions for power users Maintain and prioritize tickets and backlogs in ServiceNow and JIRA, ensuring alignment with team goals Qualifications
2–3 years of experience in product or project management and support, preferably in the IT domain Strong working knowledge of Microsoft 365 tools and ecosystem Willingness and ability to quickly learn new applications, including Smartsheet, Airtable, and Mural Proven track record of problem-solving and effective research to resolve challenges Clear and confident communicator with experience engaging diverse stakeholders Preferred Qualifications
Experience with cross-functional teams and a positive attitude Familiarity with ServiceNow, JIRA, and internal communication platforms Strong attention to detail and adaptability #HealthcareIT #ProductManagement #RemoteWork #CareerGrowth #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Healthcare IT Solutions Responsibilities
Support the management of Microsoft 365, Smartsheet, Airtable, and Mural, including user support and vendor coordination Collaborate with senior Product Management to define and implement system enhancements aligned with business goals Meet with end users to understand needs and translate them into actionable product improvements Provide training content and support for standard training, leading advanced sessions for power users Maintain and prioritize tickets and backlogs in ServiceNow and JIRA, ensuring alignment with team goals Qualifications
2–3 years of experience in product or project management and support, preferably in the IT domain Strong working knowledge of Microsoft 365 tools and ecosystem Willingness and ability to quickly learn new applications, including Smartsheet, Airtable, and Mural Proven track record of problem-solving and effective research to resolve challenges Clear and confident communicator with experience engaging diverse stakeholders Preferred Qualifications
Experience with cross-functional teams and a positive attitude Familiarity with ServiceNow, JIRA, and internal communication platforms Strong attention to detail and adaptability #HealthcareIT #ProductManagement #RemoteWork #CareerGrowth #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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