Coordinated Care Services, Inc.
Quality Assurance Specialist
Coordinated Care Services, Inc., Queens Village, New York, United States
Posting Start:
2025-02-17 Location:
Newark, NY Job Title:
Quality Assurance Specialist Posting End:
2025-12-31 A Brief Job Description:
Job Title: Quality Assurance Specialist Location:
Newark, NY Employment Type:
Full-Time Job Summary: The
Quality Assurance Specialist
ensures that all services meet established regulatory and agency quality standards. This role is responsible for
auditing, compliance monitoring, incident management, and process improvement
across FLACRA programs. The Quality Assurance Specialist will collaborate with internal teams to
develop policies, implement corrective actions, and enhance service delivery. Minimum Qualifications: Bachelor’s Degree preferred
(Health, Human Services, or related field). 1-2 years of experience
in direct care support within behavioral health or a related healthcare setting. Valid NYS Driver’s License. Knowledge of
OASAS, OMH, DOH, OMIG, HIPAA, CFR 42 regulations
preferred. Key Responsibilities: Quality Assurance & Compliance: Develop, review, and maintain
policies and procedures
to align with regulatory standards and best practices. Implement
quality assurance protocols
and track performance metrics. Conduct
audits and internal evaluations
to ensure compliance with agency and state requirements. Investigate
client concerns, compliance issues, and incident reports
to drive quality improvements. Work closely with the
Quality Assurance Team
to manage incident reports and implement corrective actions. Monitor risk management activities related to
clinical, financial, and environmental factors . Data Collection & Reporting: Gather and analyze
quality performance data
to identify trends and areas for improvement. Prepare
comprehensive reports
to track program effectiveness and compliance levels. Assist in the development of
scorecards and performance dashboards
for leadership review. Training & Support: Organize
training sessions
to educate staff on quality assurance standards and regulatory compliance. Provide ongoing
support and guidance
to managers and employees on quality-related concerns. Assist in coordinating and supporting
external audits
from regulatory agencies. Participate in
QA On-Call Rotation
and provide on-site support as needed. Other Duties: Assist with
special projects
and process improvement initiatives. Ensure
timely and accurate documentation
of incident management and compliance reports. Collaborate with leadership to
enhance efficiency and quality of service delivery . Skills & Experience: Strong understanding of
regulatory requirements
(OASAS, OMH, DOH, OMIG, HIPAA, CFR 42). Excellent communication skills , both verbal and written. Ability to
multi-task, problem-solve, and manage time efficiently
in a fast-paced environment. Experience in
corrective action planning and implementation. Strong
computer skills , including Microsoft Office Suite (Excel, Word, Outlook) and data management systems. Ability to
work under tight deadlines
and respond to urgent issues when needed. Flexible schedule
including evenings and weekends as required. About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace. At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community. Contact Information:
Please submit your resume to
resume@flacra.org
or contact
FLACRA Human Resources: 315-462-9116 .
#J-18808-Ljbffr
2025-02-17 Location:
Newark, NY Job Title:
Quality Assurance Specialist Posting End:
2025-12-31 A Brief Job Description:
Job Title: Quality Assurance Specialist Location:
Newark, NY Employment Type:
Full-Time Job Summary: The
Quality Assurance Specialist
ensures that all services meet established regulatory and agency quality standards. This role is responsible for
auditing, compliance monitoring, incident management, and process improvement
across FLACRA programs. The Quality Assurance Specialist will collaborate with internal teams to
develop policies, implement corrective actions, and enhance service delivery. Minimum Qualifications: Bachelor’s Degree preferred
(Health, Human Services, or related field). 1-2 years of experience
in direct care support within behavioral health or a related healthcare setting. Valid NYS Driver’s License. Knowledge of
OASAS, OMH, DOH, OMIG, HIPAA, CFR 42 regulations
preferred. Key Responsibilities: Quality Assurance & Compliance: Develop, review, and maintain
policies and procedures
to align with regulatory standards and best practices. Implement
quality assurance protocols
and track performance metrics. Conduct
audits and internal evaluations
to ensure compliance with agency and state requirements. Investigate
client concerns, compliance issues, and incident reports
to drive quality improvements. Work closely with the
Quality Assurance Team
to manage incident reports and implement corrective actions. Monitor risk management activities related to
clinical, financial, and environmental factors . Data Collection & Reporting: Gather and analyze
quality performance data
to identify trends and areas for improvement. Prepare
comprehensive reports
to track program effectiveness and compliance levels. Assist in the development of
scorecards and performance dashboards
for leadership review. Training & Support: Organize
training sessions
to educate staff on quality assurance standards and regulatory compliance. Provide ongoing
support and guidance
to managers and employees on quality-related concerns. Assist in coordinating and supporting
external audits
from regulatory agencies. Participate in
QA On-Call Rotation
and provide on-site support as needed. Other Duties: Assist with
special projects
and process improvement initiatives. Ensure
timely and accurate documentation
of incident management and compliance reports. Collaborate with leadership to
enhance efficiency and quality of service delivery . Skills & Experience: Strong understanding of
regulatory requirements
(OASAS, OMH, DOH, OMIG, HIPAA, CFR 42). Excellent communication skills , both verbal and written. Ability to
multi-task, problem-solve, and manage time efficiently
in a fast-paced environment. Experience in
corrective action planning and implementation. Strong
computer skills , including Microsoft Office Suite (Excel, Word, Outlook) and data management systems. Ability to
work under tight deadlines
and respond to urgent issues when needed. Flexible schedule
including evenings and weekends as required. About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace. At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community. Contact Information:
Please submit your resume to
resume@flacra.org
or contact
FLACRA Human Resources: 315-462-9116 .
#J-18808-Ljbffr