Sistas In Sales
Domain Advisor Expert – Customer Experience (CX) – Sales & Service Cloud
Sistas In Sales, Newtown Square, Pennsylvania, United States
Job Overview
At SAP, we keep it simple: you bring your best to us, and we will bring out the best in you. We are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape the future. Our work is challenging, meaningful, and it matters. You will find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
About the Team The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of SAP Customer Experience sub‑solutions. The team leads and supports strategic initiatives that drive pipeline growth, bookings, and revenue, serving as the primary interface between the field and other functional areas to foster business expansion. It also develops go‑to‑market strategies and maintains strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.
Domain Advisor Expert You will be accountable for the business, market and revenue success of a major sub‑solution, ensuring successful market adoption and deployment.
Key Responsibilities
Develop comprehensive go‑to‑market strategies for the sub‑solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
Identify and capitalize on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub‑solution’s success.
Build and present robust business cases for growth initiatives to executive leadership to facilitate informed decision‑making.
Amplify the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
Establish and nurture relationships with customers, prospects, partners, and industry analysts to support business development.
Collaborate with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
Support strategic deals (with customers and partners) and execute go‑to‑market campaigns to achieve business objectives.
Serve as a thought leader and the primary global SPOC (Single Point of Contact) for the sub‑solution.
Requirements
Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions.
Minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
Previous experience in a go‑to‑market role is a plus.
Bachelor’s degree in Business Administration, Engineering, or Computer Science from an accredited university.
MBA or advanced degree in a related discipline is preferred.
Proven ability to act as a strategic advisor to SAP, customers, and partners.
Strong lateral leadership skills and ability to think creatively and “outside the box.”
Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
Ideally, experience with SAP Customer Experience solutions.
Position based near a SAP East Coast office.
Location Position based near a SAP East Coast office.
Benefits We offer a comprehensive benefits package, including health, dental, vision, and retirement plans, along with opportunities for constant learning and skill growth.
Equal Employment Opportunity Statement SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. We believe the value of pay transparency contributes towards an honest and supportive culture and we provide the hourly base salary rate range applicable for the posted role. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
AI Usage in Recruitment For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
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About the Team The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of SAP Customer Experience sub‑solutions. The team leads and supports strategic initiatives that drive pipeline growth, bookings, and revenue, serving as the primary interface between the field and other functional areas to foster business expansion. It also develops go‑to‑market strategies and maintains strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.
Domain Advisor Expert You will be accountable for the business, market and revenue success of a major sub‑solution, ensuring successful market adoption and deployment.
Key Responsibilities
Develop comprehensive go‑to‑market strategies for the sub‑solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
Identify and capitalize on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub‑solution’s success.
Build and present robust business cases for growth initiatives to executive leadership to facilitate informed decision‑making.
Amplify the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
Establish and nurture relationships with customers, prospects, partners, and industry analysts to support business development.
Collaborate with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
Support strategic deals (with customers and partners) and execute go‑to‑market campaigns to achieve business objectives.
Serve as a thought leader and the primary global SPOC (Single Point of Contact) for the sub‑solution.
Requirements
Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions.
Minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
Previous experience in a go‑to‑market role is a plus.
Bachelor’s degree in Business Administration, Engineering, or Computer Science from an accredited university.
MBA or advanced degree in a related discipline is preferred.
Proven ability to act as a strategic advisor to SAP, customers, and partners.
Strong lateral leadership skills and ability to think creatively and “outside the box.”
Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
Ideally, experience with SAP Customer Experience solutions.
Position based near a SAP East Coast office.
Location Position based near a SAP East Coast office.
Benefits We offer a comprehensive benefits package, including health, dental, vision, and retirement plans, along with opportunities for constant learning and skill growth.
Equal Employment Opportunity Statement SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. We believe the value of pay transparency contributes towards an honest and supportive culture and we provide the hourly base salary rate range applicable for the posted role. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
AI Usage in Recruitment For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
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