CCI
Overview
The Resident Engagement Coordinator serves as the primary point of contact for residents in our apartment community. This role is responsible for addressing resident concerns, facilitating communication between residents and management, and creating a welcoming and vibrant atmosphere by hosting engaging resident events. The ideal candidate is personable, proactive, and committed to enhancing the resident experience. Responsibilities
Resident Relations: Respond promptly and professionally to resident inquiries and concerns, providing solutions or directing them to the appropriate resources. Community Engagement: Plan, organize, and execute resident events and activities that foster community spirit and social interaction. Communication: Serve as a liaison between residents and property management, ensuring clear and timely information flow about community updates and policies. Problem Solving: Address and resolve resident issues, complaints, and emergencies with empathy and efficiency. Documenting and Tracking: Document and track property complaints via internal systems (Case Manager). Customer Service: Greet residents and guests with a friendly demeanor, assist with package deliveries, and provide general concierge services. Resident Newsletter: Create and distribute a monthly resident newsletter, including important updates, upcoming events, resident highlights, maintenance schedules, and other announcements to keep residents informed and engaged. Event Coordination: Develop and manage event calendars, coordinate event logistics, and promote activities through various channels. Administrative Support: Maintain accurate records of resident interactions, event attendance, and feedback; prepare reports for management as needed. Leasing, property tours, and other duties as assigned. Qualifications
High school diploma or equivalent required; college coursework or degree in hospitality, communications, or related field preferred. Prior experience in customer service, hospitality, or property management is strongly preferred. Excellent interpersonal and communication skills, both written and verbal. Strong organizational and multitasking abilities. Proficient with Microsoft Office and property management software. Ability to work flexible hours, including evenings and weekends, to accommodate resident events. Positive attitude and commitment to providing exceptional service. Working Conditions
Position is based on site at the apartment community. May require lifting event materials or packages up to 25 lbs. Work schedule includes a mix of weekdays, evenings, and occasional weekends. Benefits
Competitive salary and benefits package Opportunities for professional development and advancement Positive and inclusive work environment If you are passionate about creating a welcoming community and enjoy helping others, we invite you to apply for the Resident Engagement Coordinator position and become a valued member of our team.
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The Resident Engagement Coordinator serves as the primary point of contact for residents in our apartment community. This role is responsible for addressing resident concerns, facilitating communication between residents and management, and creating a welcoming and vibrant atmosphere by hosting engaging resident events. The ideal candidate is personable, proactive, and committed to enhancing the resident experience. Responsibilities
Resident Relations: Respond promptly and professionally to resident inquiries and concerns, providing solutions or directing them to the appropriate resources. Community Engagement: Plan, organize, and execute resident events and activities that foster community spirit and social interaction. Communication: Serve as a liaison between residents and property management, ensuring clear and timely information flow about community updates and policies. Problem Solving: Address and resolve resident issues, complaints, and emergencies with empathy and efficiency. Documenting and Tracking: Document and track property complaints via internal systems (Case Manager). Customer Service: Greet residents and guests with a friendly demeanor, assist with package deliveries, and provide general concierge services. Resident Newsletter: Create and distribute a monthly resident newsletter, including important updates, upcoming events, resident highlights, maintenance schedules, and other announcements to keep residents informed and engaged. Event Coordination: Develop and manage event calendars, coordinate event logistics, and promote activities through various channels. Administrative Support: Maintain accurate records of resident interactions, event attendance, and feedback; prepare reports for management as needed. Leasing, property tours, and other duties as assigned. Qualifications
High school diploma or equivalent required; college coursework or degree in hospitality, communications, or related field preferred. Prior experience in customer service, hospitality, or property management is strongly preferred. Excellent interpersonal and communication skills, both written and verbal. Strong organizational and multitasking abilities. Proficient with Microsoft Office and property management software. Ability to work flexible hours, including evenings and weekends, to accommodate resident events. Positive attitude and commitment to providing exceptional service. Working Conditions
Position is based on site at the apartment community. May require lifting event materials or packages up to 25 lbs. Work schedule includes a mix of weekdays, evenings, and occasional weekends. Benefits
Competitive salary and benefits package Opportunities for professional development and advancement Positive and inclusive work environment If you are passionate about creating a welcoming community and enjoy helping others, we invite you to apply for the Resident Engagement Coordinator position and become a valued member of our team.
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