Volunteers of America Northern California and Northern Nevada
Sierra Manor - Service Coordinator
Volunteers of America Northern California and Northern Nevada, Reno, Nevada, United States, 89550
Overview
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Sierra Manor - Service Coordinator
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Volunteers of America Northern California and Northern Nevada WHO WE ARE
We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. OUR MISSION
To change individual lives, instill hope, increase self‑worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self‑sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION
VOA, a Certified Great Place to Work, is recruiting for a full‑time Service Coordinator position for Sierra Manor, located in Reno, Nevada. Sierra Manor provides safe, HUD‑subsidized housing for Reno seniors 62 or over. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage. POSITION SUMMARY
The Service Coordinator is responsible for developing, implementing, and maintaining a case management plan including assessments, coordination of community services, follow‑up and monitoring for individuals residing in Volunteers of America affordable housing programs. Work is performed in a cost‑effective and service‑oriented manner as it relates to established organizational standards. OBJECTIVES/ACTIVITIES
Perform daily work requirements to achieve established program objectives. Provide general case management (including intake) and referral services to all residents needing such assistance. Establish partnerships with public and private agencies such as AAA’s/ADRC’s, hospitals, health systems, and primary health providers. Routinely assess service needs in response to changing circumstances, consulting with residents returning from the hospital/rehabilitation to determine need for additional support. Conduct annual assessments for all residents participating in the program. Provide formal case management for residents when such service is not available through the general community. Establish links with community agencies and service providers to determine the best individualized, flexible, and creative services for the involved residents. Assemble a directory of community services and providers and make it available to residents, families, and management. Refer and link residents to service providers in the general community, including case management, personal assistance, homemaker, home‑delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy. Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory. Meet with service providers as needed and appropriate. Report all suspected abuse situations to the appropriate agency. Provide training to project residents in tenancy obligations or coordinate such training. Educate residents on service availability, application procedures, client rights, and advocacy. Create volunteer support programs with community service organizations. Help residents build informal support networks with other residents, family, and friends. Educate the management team on aging in place and service coordination. Ensure that service provider costs do not exceed residents’ ability to pay. Develop service plans with residents to address needs and interests identified through assessments (a plan is required for all frail residents). Ensure all residents have access to a Primary Care Provider. Perform administrative and clerical duties. Document contact with residents, providers, and families and follow up on all outreach and case management activities. Maintain individual files on residents, including psychosocial information, short and long‑term plans to maintain and improve self‑sufficiency. Complete documentation and reports to comply with contractual agreement and VOA requirements, including client demographic statistics, regulatory and funding source requirements, support services provided, and referrals accepted. Pursue avenues for additional services through private, local, state, and federal sources. Perform other reasonable related duties as assigned by Community Administrator. EDUCATION AND EXPERIENCE
A bachelor’s degree in social work, gerontology, psychology, counseling, public health, or therapeutic recreation is preferred. At least two years of experience conducting supportive service needs assessments and using such assessments for the elderly to identify and locate specific services that address individual residents’ needs is required. Demonstrated working knowledge of supportive services and resources for senior citizens and/or non‑elderly people with disabilities available in the local area. Knowledge of federal and state entitlement programs, legal liability issues related to providing service coordination, and the ability to advocate, organize, problem‑solve, and achieve results for the elderly and people with disabilities is essential. SPECIFIC SKILLS REQUIRED
Excellent communication, writing, and problem‑solving skills Ability to assist and motivate other people Organizational skills Analytical and decision‑making ability Statistical and mathematical skills Computer skills PHYSICAL REQUIREMENTS
Lift and move up to 20 pounds Stand, walk, and sit frequently Climb stairs as needed Bend and stoop occasionally COMPENSATION
USD $25.00 – USD $25.00 /Hr.
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Join to apply for the
Sierra Manor - Service Coordinator
role at
Volunteers of America Northern California and Northern Nevada WHO WE ARE
We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. OUR MISSION
To change individual lives, instill hope, increase self‑worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self‑sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION
VOA, a Certified Great Place to Work, is recruiting for a full‑time Service Coordinator position for Sierra Manor, located in Reno, Nevada. Sierra Manor provides safe, HUD‑subsidized housing for Reno seniors 62 or over. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage. POSITION SUMMARY
The Service Coordinator is responsible for developing, implementing, and maintaining a case management plan including assessments, coordination of community services, follow‑up and monitoring for individuals residing in Volunteers of America affordable housing programs. Work is performed in a cost‑effective and service‑oriented manner as it relates to established organizational standards. OBJECTIVES/ACTIVITIES
Perform daily work requirements to achieve established program objectives. Provide general case management (including intake) and referral services to all residents needing such assistance. Establish partnerships with public and private agencies such as AAA’s/ADRC’s, hospitals, health systems, and primary health providers. Routinely assess service needs in response to changing circumstances, consulting with residents returning from the hospital/rehabilitation to determine need for additional support. Conduct annual assessments for all residents participating in the program. Provide formal case management for residents when such service is not available through the general community. Establish links with community agencies and service providers to determine the best individualized, flexible, and creative services for the involved residents. Assemble a directory of community services and providers and make it available to residents, families, and management. Refer and link residents to service providers in the general community, including case management, personal assistance, homemaker, home‑delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy. Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory. Meet with service providers as needed and appropriate. Report all suspected abuse situations to the appropriate agency. Provide training to project residents in tenancy obligations or coordinate such training. Educate residents on service availability, application procedures, client rights, and advocacy. Create volunteer support programs with community service organizations. Help residents build informal support networks with other residents, family, and friends. Educate the management team on aging in place and service coordination. Ensure that service provider costs do not exceed residents’ ability to pay. Develop service plans with residents to address needs and interests identified through assessments (a plan is required for all frail residents). Ensure all residents have access to a Primary Care Provider. Perform administrative and clerical duties. Document contact with residents, providers, and families and follow up on all outreach and case management activities. Maintain individual files on residents, including psychosocial information, short and long‑term plans to maintain and improve self‑sufficiency. Complete documentation and reports to comply with contractual agreement and VOA requirements, including client demographic statistics, regulatory and funding source requirements, support services provided, and referrals accepted. Pursue avenues for additional services through private, local, state, and federal sources. Perform other reasonable related duties as assigned by Community Administrator. EDUCATION AND EXPERIENCE
A bachelor’s degree in social work, gerontology, psychology, counseling, public health, or therapeutic recreation is preferred. At least two years of experience conducting supportive service needs assessments and using such assessments for the elderly to identify and locate specific services that address individual residents’ needs is required. Demonstrated working knowledge of supportive services and resources for senior citizens and/or non‑elderly people with disabilities available in the local area. Knowledge of federal and state entitlement programs, legal liability issues related to providing service coordination, and the ability to advocate, organize, problem‑solve, and achieve results for the elderly and people with disabilities is essential. SPECIFIC SKILLS REQUIRED
Excellent communication, writing, and problem‑solving skills Ability to assist and motivate other people Organizational skills Analytical and decision‑making ability Statistical and mathematical skills Computer skills PHYSICAL REQUIREMENTS
Lift and move up to 20 pounds Stand, walk, and sit frequently Climb stairs as needed Bend and stoop occasionally COMPENSATION
USD $25.00 – USD $25.00 /Hr.
#J-18808-Ljbffr