Tata Consultancy Services
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IT Support Analyst
role at
Tata Consultancy Services
Responsibilities
3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting.
Experience with LabVantage LIMS is must.
Strong understanding of laboratory processes, sample management, and analytical workflows.
Experience with LIMS system configuration, master data updates, and user management.
Familiarity with ITIL processes (incident, change, and problem management).
Ability to troubleshoot application issues, system errors, and support ticket resolution.
Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems).
Strong skills in documenting system processes, configurations, and incident resolution procedures.
Excellent communication and collaboration skills, working with both technical and non-technical teams.
Qualifications
Bachelor of Computer Science (or related field).
Mid-Senior level experience.
Full-time employment.
Salary $110,000 - $115,000 per year
Benefits
Discretionary annual incentive.
Comprehensive medical coverage (health, dental, vision, disability).
Family support: maternity & parental leaves.
Insurance options: auto & home, identity theft protection.
Commuter benefits and certification & training reimbursement.
Time off: vacation, sick leave & holidays.
Legal & financial assistance: 401K, performance bonus, student loan refinancing.
Location Boston, MA
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IT Support Analyst
role at
Tata Consultancy Services
Responsibilities
3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting.
Experience with LabVantage LIMS is must.
Strong understanding of laboratory processes, sample management, and analytical workflows.
Experience with LIMS system configuration, master data updates, and user management.
Familiarity with ITIL processes (incident, change, and problem management).
Ability to troubleshoot application issues, system errors, and support ticket resolution.
Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems).
Strong skills in documenting system processes, configurations, and incident resolution procedures.
Excellent communication and collaboration skills, working with both technical and non-technical teams.
Qualifications
Bachelor of Computer Science (or related field).
Mid-Senior level experience.
Full-time employment.
Salary $110,000 - $115,000 per year
Benefits
Discretionary annual incentive.
Comprehensive medical coverage (health, dental, vision, disability).
Family support: maternity & parental leaves.
Insurance options: auto & home, identity theft protection.
Commuter benefits and certification & training reimbursement.
Time off: vacation, sick leave & holidays.
Legal & financial assistance: 401K, performance bonus, student loan refinancing.
Location Boston, MA
#J-18808-Ljbffr