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UnionHub

Payment Support Engineer

UnionHub, Denver, Colorado, United States, 80285

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Location:

Denver, CO | Hybrid: In-office at least 1 day per week (RiNo neighborhood) Job Type:

Full-Time Pay Range:

$65k–$85k per year UnionHub is seeking a detail-oriented and proactive

Payments Engineer

to join our team. This role ensures the accuracy, reliability, and efficiency of our

payment operations , providing both

technical and analytical support

across our engineering and finance teams. You’ll play a key role in maintaining smooth payment processes—monitoring transactions, identifying anomalies, and improving tools and workflows that support our

merchant and financial systems . This is an ideal opportunity for someone who thrives at the intersection of

technology, finance, and operations . Key Responsibilities

Manage and support

daily payment operations , including transaction monitoring, reconciliation, reporting, and ledger adjustments. Investigate and resolve payment issues

such as failed transactions, chargebacks, and returns, and identify root causes to prevent recurrence. Serve as a technical liaison between

engineering, finance, and operations

to ensure payment systems run seamlessly. Support engineering teams in maintaining integrations with

payment facilitators (PayFacs) , gateways, and banking APIs. Develop, document, and maintain

standard operating procedures

for payment workflows to ensure compliance with internal and regulatory standards. Contribute to

internal tooling and automation

to improve visibility, reconciliation, and reporting across payment operations. Ideal Candidate

You thrive in a fast-paced, service-oriented environment and enjoy solving complex operational and technical challenges. You’re equally comfortable working with

SQL and dashboards

as you are with

logs and code snippets . You’re curious about how money moves—and passionate about making payment systems smoother, safer, and smarter. Required Qualifications

Bachelor’s degree in

Finance, Accounting, Mathematics, Business Administration, Computer Science , or equivalent experience. Experience with

SQL

and data manipulation, including financial reporting and reconciliation. Strong

analytical and problem-solving skills

with exceptional attention to detail. Hands-on experience with

DevOps or technical operations

in a SaaS or financial services environment. Proficiency with

git

and modern branching workflows. Strong

communication and documentation skills , with the ability to collaborate effectively across teams. Familiarity with

.NET, C#, and RESTful architectures . Solid understanding of

payment gateways

and

payment processors , including integration workflows and transaction lifecycle management. Experience with

ledger and accounting systems , including

balance sheet reconciliation

and

settlement processes . Knowledge of

financial operations , such as

chargebacks, payouts, and reconciliations

between internal ledgers and external processors. Working knowledge of

payment system architecture ,

APIs , and troubleshooting

production payment issues . Preferred Qualifications

Experience with

payment processors , merchant accounts, or multi-gateway environments. Familiarity with

Azure DevOps tools

and

agile delivery processes . Knowledge of

data security and compliance

best practices (e.g., PCI DSS). Background in

Payments, Fintech, Insurance, or Banking

industries. About Us

UnionHub is a fast-growing SaaS company delivering cutting-edge insurance and financial management solutions. We’re on a mission to simplify complex workflows and improve outcomes through intuitive, secure, and innovative technology. Our Core Values

Simplicity | Security | Innovation | Accessibility | People-Centric Culture Why Join Us?

Be part of a collaborative, thoughtful, and curious team. Enjoy a hybrid work model with purposeful in-office days for connection and collaboration. Competitive salary, 401(k) match, and annual discretionary bonus eligibility (typically up to 10% of base salary; not guaranteed). Comprehensive benefits package including medical, dental, vision, life, and LTD coverage, employer-paid supplemental insurance, technology allowance, parental leave, and more. Room to grow within a scaling product organization. Applications are reviewed on a rolling basis, and the position will remain open until filled. Early submissions are encouraged.

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