The University of Texas at Austin
Senior Administrative Associate - Office of the Registrar
The University of Texas at Austin, Campus, Illinois, us, 60920
Senior Administrative Associate - Office of the Registrar
Hiring Department:
Office of the Registrar
Weekly Scheduled Hours:
40
FLSA Status:
Non-Exempt
Earliest Start Date:
Immediately
Location:
UT MAIN CAMPUS
Responsibilities
Conduct various activities in the Office of the Registrar, including but not limited to assisting students, faculty, and staff in person, by phone, or via email regarding academic records, university policies, and administrative processes. Provide general consultative support at Texas One Stop.
Process requests related to academic records, transcripts, course information, and other Registrar‑managed data. Enter, update, and verify the accuracy of records in university systems. Maintain and organize documents, write and edit office correspondence, and compile information for reporting purposes.
Research and retrieve data to respond to inquiries and requests from the university community or external entities. Troubleshoot customer inquiries, issues, and complaints, providing timely and accurate resolutions.
Coordinate the exchange of information with academic and administrative offices consistent with institutional policy, state law, and federal regulations. Communicate information and data to students, faculty, staff, and reporting entities.
Represent the office as a departmental liaison. Serve as lead for one or more functional tasks or projects within the unit.
Actively participate in meetings, training, and presentations. Analyze, interpret, and present data or process updates. Participate on and support office and cross‑campus project teams.
Required Qualifications Bachelor's degree and at least three years of administrative experience. Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat. Demonstrate adaptability, experience working in a team setting, attention to detail, ability to engage, be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills. Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service. Require minimal supervision and use of time efficiently. Respond to requests for service and assistance. Exhibit sound and accurate judgment. Demonstrate persistence and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications Experience with student academic records in a university setting. Experience working with the UT Mainframe. Extensive experience in a position that demonstrated advanced competency in direct customer service, problem‑solving, process improvement or related job knowledge. Proven ability to analyze issues and offer practical solutions. Demonstrated organizational ability, negotiation skills, and ability to work under pressure. Experience in identifying and resolving problems in a timely manner. Experience learning, understanding, interpreting, and explaining complex policies and/or legislation. Proven ability to analyze issues and offer practical solutions. Experience working in a university environment and assisting individuals from various cultures. Strive to continuously build knowledge and skills. Experience managing student workers/employees.
Salary Range $50,010
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Background Check A criminal history background check will be required for finalist(s) under consideration for this position.
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Office of the Registrar
Weekly Scheduled Hours:
40
FLSA Status:
Non-Exempt
Earliest Start Date:
Immediately
Location:
UT MAIN CAMPUS
Responsibilities
Conduct various activities in the Office of the Registrar, including but not limited to assisting students, faculty, and staff in person, by phone, or via email regarding academic records, university policies, and administrative processes. Provide general consultative support at Texas One Stop.
Process requests related to academic records, transcripts, course information, and other Registrar‑managed data. Enter, update, and verify the accuracy of records in university systems. Maintain and organize documents, write and edit office correspondence, and compile information for reporting purposes.
Research and retrieve data to respond to inquiries and requests from the university community or external entities. Troubleshoot customer inquiries, issues, and complaints, providing timely and accurate resolutions.
Coordinate the exchange of information with academic and administrative offices consistent with institutional policy, state law, and federal regulations. Communicate information and data to students, faculty, staff, and reporting entities.
Represent the office as a departmental liaison. Serve as lead for one or more functional tasks or projects within the unit.
Actively participate in meetings, training, and presentations. Analyze, interpret, and present data or process updates. Participate on and support office and cross‑campus project teams.
Required Qualifications Bachelor's degree and at least three years of administrative experience. Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat. Demonstrate adaptability, experience working in a team setting, attention to detail, ability to engage, be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills. Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service. Require minimal supervision and use of time efficiently. Respond to requests for service and assistance. Exhibit sound and accurate judgment. Demonstrate persistence and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications Experience with student academic records in a university setting. Experience working with the UT Mainframe. Extensive experience in a position that demonstrated advanced competency in direct customer service, problem‑solving, process improvement or related job knowledge. Proven ability to analyze issues and offer practical solutions. Demonstrated organizational ability, negotiation skills, and ability to work under pressure. Experience in identifying and resolving problems in a timely manner. Experience learning, understanding, interpreting, and explaining complex policies and/or legislation. Proven ability to analyze issues and offer practical solutions. Experience working in a university environment and assisting individuals from various cultures. Strive to continuously build knowledge and skills. Experience managing student workers/employees.
Salary Range $50,010
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Background Check A criminal history background check will be required for finalist(s) under consideration for this position.
#J-18808-Ljbffr