ThyssenKrupp Materials NA
eCommerce Ideation Business Analyst
ThyssenKrupp Materials NA, Southfield, Michigan, United States, 48076
Overview
thyssenkrupp Materials Services is the largest materials and service provider in the western world, with around 480 locations in over 40 countries. The Copper and Brass Division distributes high‑quality aluminum, stainless steel, copper, brass, bronze and more across North America, serving the Aerospace, Automotive, Electrical, Medical and Oil & Gas industries.
Responsibilities
Own detailed documentation of all ideation artifacts related to customer and business needs, including process flow charts, meeting notes, and functional/non‑functional requirements.
Collaborate with business stakeholders to gather detailed insights and fully understand business needs or processes related to specific topics.
Coordinate with UX Architect to manage user interviews and user testing sessions, including scheduling, attending or facilitating sessions, and documenting outcomes.
Drive business process change management initiatives to enhance user experience on the eCommerce website.
Conduct regular marketing benchmark reporting on competitive features and capabilities.
Support the Product Owner and CCV2 Business Analyst in story refinement, backlog grooming, and sprint research and queries.
Lead detailed interviews and workshops with key stakeholders to capture business objectives and needs.
Document clear, concise, and comprehensive business requirements aligned with project goals.
Create and maintain process maps to visualize workflows and identify improvement opportunities.
Facilitate meetings to encourage collaboration, resolve issues, and keep projects on track.
Manage the full lifecycle of business requirements, from definition through to delivery validation.
Collaborate with product managers, developers, QA, and other teams to ensure features meet business expectations.
Lead User Acceptance Testing (UAT) and monitor new feature implementations to ensure they fully meet defined requirements.
Serve as a liaison between business stakeholders and technical teams to maintain clear communication and understanding.
Identify process gaps and inconsistencies, recommending solutions to enhance efficiency and customer experience.
Assist in triaging bugs in collaboration with the Product Owner and relevant teams.
Promote and support the use of Jira and Confluence as part of team norms and processes.
Coordinate efforts with external teams as needed.
Perform data analysis and fulfill ad‑hoc business requests.
Undertake any other duties as assigned.
Qualifications
Proven experience as a Business Analyst, preferably within an eCommerce or digital product environment.
Strong skills in requirements gathering, documentation, and process mapping.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
Skilled in facilitating meetings and workshops that drive consensus and actionable outcomes.
Critical thinker with strong problem‑solving abilities and the capacity to work independently.
Familiarity with Agile methodologies and software development lifecycle (SDLC) is a plus.
Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.
Minimum Requirements
Possess at least a Bachelor’s degree.
Possess excellent communication skills (both written and oral).
Be proficient with MS Office products (including Excel, Access, Word and PowerPoint).
Preferred Requirements
Experience with SAP.
Compensation $66,000 - $76,000/year (based on experience) + Performance Incentive Compensation
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) or RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
#J-18808-Ljbffr
Responsibilities
Own detailed documentation of all ideation artifacts related to customer and business needs, including process flow charts, meeting notes, and functional/non‑functional requirements.
Collaborate with business stakeholders to gather detailed insights and fully understand business needs or processes related to specific topics.
Coordinate with UX Architect to manage user interviews and user testing sessions, including scheduling, attending or facilitating sessions, and documenting outcomes.
Drive business process change management initiatives to enhance user experience on the eCommerce website.
Conduct regular marketing benchmark reporting on competitive features and capabilities.
Support the Product Owner and CCV2 Business Analyst in story refinement, backlog grooming, and sprint research and queries.
Lead detailed interviews and workshops with key stakeholders to capture business objectives and needs.
Document clear, concise, and comprehensive business requirements aligned with project goals.
Create and maintain process maps to visualize workflows and identify improvement opportunities.
Facilitate meetings to encourage collaboration, resolve issues, and keep projects on track.
Manage the full lifecycle of business requirements, from definition through to delivery validation.
Collaborate with product managers, developers, QA, and other teams to ensure features meet business expectations.
Lead User Acceptance Testing (UAT) and monitor new feature implementations to ensure they fully meet defined requirements.
Serve as a liaison between business stakeholders and technical teams to maintain clear communication and understanding.
Identify process gaps and inconsistencies, recommending solutions to enhance efficiency and customer experience.
Assist in triaging bugs in collaboration with the Product Owner and relevant teams.
Promote and support the use of Jira and Confluence as part of team norms and processes.
Coordinate efforts with external teams as needed.
Perform data analysis and fulfill ad‑hoc business requests.
Undertake any other duties as assigned.
Qualifications
Proven experience as a Business Analyst, preferably within an eCommerce or digital product environment.
Strong skills in requirements gathering, documentation, and process mapping.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
Skilled in facilitating meetings and workshops that drive consensus and actionable outcomes.
Critical thinker with strong problem‑solving abilities and the capacity to work independently.
Familiarity with Agile methodologies and software development lifecycle (SDLC) is a plus.
Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.
Minimum Requirements
Possess at least a Bachelor’s degree.
Possess excellent communication skills (both written and oral).
Be proficient with MS Office products (including Excel, Access, Word and PowerPoint).
Preferred Requirements
Experience with SAP.
Compensation $66,000 - $76,000/year (based on experience) + Performance Incentive Compensation
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) or RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
#J-18808-Ljbffr