Ross Stores, Inc.
Area Supervisor – Ross Stores
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, a strong growth record, and a commitment to delivering high‑quality, on‑trend merchandise at extraordinary savings. Ross provides a fun, treasure‑hunt shopping experience and values diversity, inclusion, and community engagement.
General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific area of the store and overall operations when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising Associates, maintaining a clean, merchandised environment, and ensuring compliance with all company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Prioritize safety, practicing safe behaviors and maintaining awareness on the sales floor.
Correct or report unsafe conditions and practices to Store Leadership.
Secure the building: manage entrance/exit control, EAS devices, cash office, armored carrier pick‑ups, and register area.
Keep egress clear, remove clutter, and ensure safety of customers.
Test fire alarm systems as scheduled and respond to after‑hours alarms.
Customer Service
Treat all customers, Associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Personal and Store Brand
Represent and support the Company brand; maintain a professional appearance per dress code.
Ensure all Associates adhere to the dress code.
Keep all store areas clean, well‑maintained, and merchandised to standard.
General Merchandising
Ensure recovery, sizing and markdowns meet Company standards via training and follow‑up.
Receive merchandise trucks and all non‑merchandise inbound deliveries.
Process all merchandise promptly and manage stockroom cleanliness and organization.
Assist in delivering merchandise to the sales floor and ensure back‑stock is secured and processed per policy.
Maintain compliance with monthly presentation guidelines and handle floor moves and promotional signings.
Loss Prevention
Follow the Loss Prevention Awareness Program and maintain a strong customer‑service presence.
Demonstrate integrity, safeguarding confidential information and merchandise.
Maintain the Public View Monitor (PVM) system and conduct “Code 50” package inspections.
Front End Supervision and Operations
Coach Associates on cash registers, shortage control, and front‑end procedures.
Manage break schedules, ensure equipment functions, and maintain supplies and recoveries.
Expedite go‑backs and teach Associates the “Scan and Bag” best practice.
Ensure salability of merchandise in front‑end areas.
Fitting Rooms
Maintain and clean fitting rooms; audit and account for garment tags.
Ensure go‑back compliance: all returned merchandise must be ticketed, scanned, nubbed and security‑tagged.
Administrative Duties (as assigned by Store Manager)
Conduct cash pulls and bank deposits following Company policy.
Handle front‑end refunds, Associate purchases, and register closures.
Administer payroll: punch edits, scheduling compliance, Sunday payroll transmission, and reporting.
Perform other duties assigned by Store Manager.
Competencies
Manages work processes; business acumen; plans, aligns & prioritizes.
Builds talent; collaborates; leads by example.
Communicates effectively; ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer‑service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail environments.
Willingness to work evenings and weekends.
Physical Requirements / ADA
Use store equipment (PDTs, registers, PC) as required.
Stand, walk, and move around the store up to 100% of working time.
Regularly bend, squat, kneel, climb, carry, reach, and stoop.
Occasionally lift >25 lbs; stockroom shifts may require >20 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities and is not a comprehensive or all‑inclusive listing. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific area of the store and overall operations when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising Associates, maintaining a clean, merchandised environment, and ensuring compliance with all company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Prioritize safety, practicing safe behaviors and maintaining awareness on the sales floor.
Correct or report unsafe conditions and practices to Store Leadership.
Secure the building: manage entrance/exit control, EAS devices, cash office, armored carrier pick‑ups, and register area.
Keep egress clear, remove clutter, and ensure safety of customers.
Test fire alarm systems as scheduled and respond to after‑hours alarms.
Customer Service
Treat all customers, Associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Personal and Store Brand
Represent and support the Company brand; maintain a professional appearance per dress code.
Ensure all Associates adhere to the dress code.
Keep all store areas clean, well‑maintained, and merchandised to standard.
General Merchandising
Ensure recovery, sizing and markdowns meet Company standards via training and follow‑up.
Receive merchandise trucks and all non‑merchandise inbound deliveries.
Process all merchandise promptly and manage stockroom cleanliness and organization.
Assist in delivering merchandise to the sales floor and ensure back‑stock is secured and processed per policy.
Maintain compliance with monthly presentation guidelines and handle floor moves and promotional signings.
Loss Prevention
Follow the Loss Prevention Awareness Program and maintain a strong customer‑service presence.
Demonstrate integrity, safeguarding confidential information and merchandise.
Maintain the Public View Monitor (PVM) system and conduct “Code 50” package inspections.
Front End Supervision and Operations
Coach Associates on cash registers, shortage control, and front‑end procedures.
Manage break schedules, ensure equipment functions, and maintain supplies and recoveries.
Expedite go‑backs and teach Associates the “Scan and Bag” best practice.
Ensure salability of merchandise in front‑end areas.
Fitting Rooms
Maintain and clean fitting rooms; audit and account for garment tags.
Ensure go‑back compliance: all returned merchandise must be ticketed, scanned, nubbed and security‑tagged.
Administrative Duties (as assigned by Store Manager)
Conduct cash pulls and bank deposits following Company policy.
Handle front‑end refunds, Associate purchases, and register closures.
Administer payroll: punch edits, scheduling compliance, Sunday payroll transmission, and reporting.
Perform other duties assigned by Store Manager.
Competencies
Manages work processes; business acumen; plans, aligns & prioritizes.
Builds talent; collaborates; leads by example.
Communicates effectively; ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer‑service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail environments.
Willingness to work evenings and weekends.
Physical Requirements / ADA
Use store equipment (PDTs, registers, PC) as required.
Stand, walk, and move around the store up to 100% of working time.
Regularly bend, squat, kneel, climb, carry, reach, and stoop.
Occasionally lift >25 lbs; stockroom shifts may require >20 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities and is not a comprehensive or all‑inclusive listing. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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