Amazon Web Services (AWS)
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti
Amazon Web Services (AWS), Atlanta, Georgia, United States, 30383
Senior WW Specialist Solutions Architect – Amazon Connect (Contact Center Solutions WFM, CRM)
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. The team stays closely connected to our customers and brings valuable data and insights to our product teams, strengthening the product roadmap. Amazon Connect was designed from the ground up to be omnichannel, providing a seamless experience across voice and chat for customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS‑optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. You will also engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key Job Responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as the primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting experience in applications and infrastructure.
10+ years of IT development or implementation/consulting in the software or Internet industries.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private.
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI, and data & analytics.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Engineering
Industries: IT Services and IT Consulting
EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3120647
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The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. The team stays closely connected to our customers and brings valuable data and insights to our product teams, strengthening the product roadmap. Amazon Connect was designed from the ground up to be omnichannel, providing a seamless experience across voice and chat for customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS‑optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. You will also engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key Job Responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as the primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting experience in applications and infrastructure.
10+ years of IT development or implementation/consulting in the software or Internet industries.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private.
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI, and data & analytics.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Engineering
Industries: IT Services and IT Consulting
EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3120647
#J-18808-Ljbffr