EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, Orlando, Florida, us, 32885
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
3 days ago – Be among the first 25 applicants
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Pay Base pay range: $142,600.00/yr - $261,500.00/yr
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – IT Operations Management (ITOM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY is the partner that some of the most prestigious businesses worldwide turn to for authoritative, agile, and efficient solutions for business decision‑making.
As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to both motivate and develop your team and to establish and maintain new client relationships. This experience will grow your consulting and team leadership skills and define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success Here, you’ll serve a wide portfolio of clients – each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve clients’ ITOM and CMDB processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to support pre‑sales efforts including creating proposals and estimates.
Ability to create high‑quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or related discipline.
Typically 4‑6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package, with base salary ranges of $142,600 to $261,500 nationwide (and higher in select metro markets).
Medical and dental coverage, pension and 401(k) plans, and a generous paid time off program.
A flexible hybrid working model: most client‑serving roles are 40–60% in‑person over the course of an engagement or year.
Flexible vacation policy that lets you choose how much time off you need based on your personal circumstances, plus EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Are You Ready to Shape Your Future with Confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require accommodation during the application process, please contact 1‑800‑EY‑HELP3 and follow the directions for candidate inquiries.
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Get AI-powered advice on this job and more exclusive features.
Pay Base pay range: $142,600.00/yr - $261,500.00/yr
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – IT Operations Management (ITOM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY is the partner that some of the most prestigious businesses worldwide turn to for authoritative, agile, and efficient solutions for business decision‑making.
As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to both motivate and develop your team and to establish and maintain new client relationships. This experience will grow your consulting and team leadership skills and define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and Attributes for Success Here, you’ll serve a wide portfolio of clients – each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve clients’ ITOM and CMDB processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to support pre‑sales efforts including creating proposals and estimates.
Ability to create high‑quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or related discipline.
Typically 4‑6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package, with base salary ranges of $142,600 to $261,500 nationwide (and higher in select metro markets).
Medical and dental coverage, pension and 401(k) plans, and a generous paid time off program.
A flexible hybrid working model: most client‑serving roles are 40–60% in‑person over the course of an engagement or year.
Flexible vacation policy that lets you choose how much time off you need based on your personal circumstances, plus EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Are You Ready to Shape Your Future with Confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require accommodation during the application process, please contact 1‑800‑EY‑HELP3 and follow the directions for candidate inquiries.
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