Payment Processing Consultants, Inc.
Customer Support Specialist / Sales Support Specialist (Not a Sales Role)
Payment Processing Consultants, Inc., Pittsford, New York, United States
Location:
Pittsford, NY
Schedule:
Monday – Friday, 8 AM – 5 PM (On‑site)
Company:
Payment Processing Consultants, Inc. (PPC)
About the Role Payment Processing Consultants, Inc. (PPC) is seeking a
full‑time Customer Support Specialist / Sales Support Specialist — a
non‑sales position
dedicated to supporting our sales representatives and customers through exceptional service, organization, and operational excellence.
PPC is a 27‑year‑old, locally owned company in the merchant services industry with an
A+ rating from the Better Business Bureau . Our Sales Operations Specialists are enthusiastic experts on PPC’s products, services, and business processes.
Please note:
This is
not a sales or commission‑based position.
The Sales Support Specialist ensures smooth operations and first‑class support for PPC’s internal sales team and valued clients.
Key Responsibilities
Analyze and resolve complex customer service, operational, and systems‑related issues.
Identify and assess client needs to ensure satisfaction and retention.
Build strong relationships with PPC’s sales team through proactive, transparent communication.
Provide timely solutions and follow up to ensure resolution.
Support team members to maintain cohesion and consistent service excellence.
Contribute to improving tools, technology, and workflows to better serve clients.
Document and refine procedures to drive operational efficiency.
Process new client accounts, equipment orders, and file build requests.
Perform additional duties as assigned.
Qualifications
3+ years
of experience in customer service or sales operations.
Proficiency in
Microsoft Word, Excel, and Outlook .
Strong
communication, problem‑solving,
and
time‑management
skills.
Ability to work independently and collaboratively in a team environment.
Familiarity with
CRM systems
and practices.
Project coordination experience preferred.
Helpdesk or technical support experience a plus.
The Ideal Candidate You are a motivated, detail‑oriented professional who thrives on helping others and keeping things running smoothly. You:
Bring an energetic, personable demeanor and a
customer‑first mindset .
Are
reliable, punctual , and committed to accuracy and efficiency.
Enjoy learning, multitasking, and adapting in a fast‑paced environment.
Take initiative, work independently, and follow through on commitments.
Stay calm under pressure and maintain a positive, proactive attitude.
Exhibit sound judgment, curiosity, and a drive for continuous improvement.
Starting Salary:
$55,000 – $60,000 (based on experience)
401(k) with matching
and profit sharing
PPC pays
80% of medical, dental, and vision insurance
15 days PTO ,
11 paid holidays , and
5 sick days
Access to PPC’s
on‑site 2,000 sq. ft. gym
About PPC Payment Processing Consultants, Inc. helps mid‑sized businesses across the U.S. simplify operations, reduce costs, and streamline payments through reliable and transparent solutions.
We’re dedicated to innovation, integrity, and outstanding service — earning the trust of our customers every day. At PPC, employees receive the tools, resources, and support needed to achieve both personal and professional success.
How to Apply To be considered, please email
a cover letter and resume . Applications missing either item will not be reviewed.
Payment Processing Consultants, Inc. is an Equal Opportunity Employer.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Referrals increase your chances of interviewing at Payment Processing Consultants, Inc. by 2x
#J-18808-Ljbffr
Pittsford, NY
Schedule:
Monday – Friday, 8 AM – 5 PM (On‑site)
Company:
Payment Processing Consultants, Inc. (PPC)
About the Role Payment Processing Consultants, Inc. (PPC) is seeking a
full‑time Customer Support Specialist / Sales Support Specialist — a
non‑sales position
dedicated to supporting our sales representatives and customers through exceptional service, organization, and operational excellence.
PPC is a 27‑year‑old, locally owned company in the merchant services industry with an
A+ rating from the Better Business Bureau . Our Sales Operations Specialists are enthusiastic experts on PPC’s products, services, and business processes.
Please note:
This is
not a sales or commission‑based position.
The Sales Support Specialist ensures smooth operations and first‑class support for PPC’s internal sales team and valued clients.
Key Responsibilities
Analyze and resolve complex customer service, operational, and systems‑related issues.
Identify and assess client needs to ensure satisfaction and retention.
Build strong relationships with PPC’s sales team through proactive, transparent communication.
Provide timely solutions and follow up to ensure resolution.
Support team members to maintain cohesion and consistent service excellence.
Contribute to improving tools, technology, and workflows to better serve clients.
Document and refine procedures to drive operational efficiency.
Process new client accounts, equipment orders, and file build requests.
Perform additional duties as assigned.
Qualifications
3+ years
of experience in customer service or sales operations.
Proficiency in
Microsoft Word, Excel, and Outlook .
Strong
communication, problem‑solving,
and
time‑management
skills.
Ability to work independently and collaboratively in a team environment.
Familiarity with
CRM systems
and practices.
Project coordination experience preferred.
Helpdesk or technical support experience a plus.
The Ideal Candidate You are a motivated, detail‑oriented professional who thrives on helping others and keeping things running smoothly. You:
Bring an energetic, personable demeanor and a
customer‑first mindset .
Are
reliable, punctual , and committed to accuracy and efficiency.
Enjoy learning, multitasking, and adapting in a fast‑paced environment.
Take initiative, work independently, and follow through on commitments.
Stay calm under pressure and maintain a positive, proactive attitude.
Exhibit sound judgment, curiosity, and a drive for continuous improvement.
Starting Salary:
$55,000 – $60,000 (based on experience)
401(k) with matching
and profit sharing
PPC pays
80% of medical, dental, and vision insurance
15 days PTO ,
11 paid holidays , and
5 sick days
Access to PPC’s
on‑site 2,000 sq. ft. gym
About PPC Payment Processing Consultants, Inc. helps mid‑sized businesses across the U.S. simplify operations, reduce costs, and streamline payments through reliable and transparent solutions.
We’re dedicated to innovation, integrity, and outstanding service — earning the trust of our customers every day. At PPC, employees receive the tools, resources, and support needed to achieve both personal and professional success.
How to Apply To be considered, please email
a cover letter and resume . Applications missing either item will not be reviewed.
Payment Processing Consultants, Inc. is an Equal Opportunity Employer.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Referrals increase your chances of interviewing at Payment Processing Consultants, Inc. by 2x
#J-18808-Ljbffr