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Sales Support Representative II
role at
Jobs via Dice .
Responsibilities A client with Kforce is seeking a Sales Support Representative II to join their team in Plano, TX.
Job Overview We are seeking a highly motivated, detail-oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer-oriented approach.
Key Responsibilities
Manage customer activation and process orders accurately and efficiently
Engage with customers via phone, email, or chat in a timely and professional manner
Coordinate with other departments to ensure orders are fulfilled correctly
Prepare for customer activation with detailed investigation, clear action items, and concise summaries
Manage a database of incoming orders; data entry is required
Follow compliance requirements to validate orders are placed as contracted
Assist in data cleanup projects and CRM account updates
Communicate with customers to assist with questions and resolve order errors
Provide order process enhancements recommendation and improve standard operating procedures and processes with learnings
Requirements
High School diploma/GED required; Some College/University preferred
2+ years of experience in sales support or a related role with customer engagement and resolution
Proficient in CRM software (Salesforce) and Microsoft Office Suite
Experience in order placement for direct customers
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work independently and as part of a collaborative team
Exhibits extreme ownership within projects/programs or processes
Establishes trusted relationships within the working team
Able to quickly absorb and process information in new domains
Self-starter, takes initiative, and thrives in being bold
Strong written and verbal communication skills with a fine attention to detail
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Software Development
#J-18808-Ljbffr
Sales Support Representative II
role at
Jobs via Dice .
Responsibilities A client with Kforce is seeking a Sales Support Representative II to join their team in Plano, TX.
Job Overview We are seeking a highly motivated, detail-oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer-oriented approach.
Key Responsibilities
Manage customer activation and process orders accurately and efficiently
Engage with customers via phone, email, or chat in a timely and professional manner
Coordinate with other departments to ensure orders are fulfilled correctly
Prepare for customer activation with detailed investigation, clear action items, and concise summaries
Manage a database of incoming orders; data entry is required
Follow compliance requirements to validate orders are placed as contracted
Assist in data cleanup projects and CRM account updates
Communicate with customers to assist with questions and resolve order errors
Provide order process enhancements recommendation and improve standard operating procedures and processes with learnings
Requirements
High School diploma/GED required; Some College/University preferred
2+ years of experience in sales support or a related role with customer engagement and resolution
Proficient in CRM software (Salesforce) and Microsoft Office Suite
Experience in order placement for direct customers
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work independently and as part of a collaborative team
Exhibits extreme ownership within projects/programs or processes
Establishes trusted relationships within the working team
Able to quickly absorb and process information in new domains
Self-starter, takes initiative, and thrives in being bold
Strong written and verbal communication skills with a fine attention to detail
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Software Development
#J-18808-Ljbffr