Ross Stores, Inc.
Area Supervisor – Ross Stores, Inc.
Our values start with our people; join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is always on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities and ideas of those who work and shop with us. We strive to be a positive force in our community.
Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store, as well as the general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly and easy‑to‑shop environment, ensuring proper merchandise presentation, and managing a clean work area at all times. Area Supervisors also perform and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of sales‑floor awareness to create a safe environment; immediately correct or report unsafe conditions.
Secure building entrance/exit, Electronic Article Surveillance (EAS) devices, cash office, armored carrier pick‑ups and register area.
Remove clutter and ensure clear egress to emergency exits.
Manage customer safety including accident prevention, reporting and emergency procedures.
Test fire alarm systems as scheduled; respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times; recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance and enforce the company dress code on all associates.
Keep all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks and following up.
Receive merchandise trucks when needed.
Process all merchandise with a sense of urgency.
Receive all non‑merchandise inbound deliveries.
Maintain cleanliness and organization of all stockrooms.
Assist in placing merchandise on the sales floor once processed.
Secure and process back‑stock per company policy.
Merchandise the department including back‑stock.
Reduce loss due to damage.
Ensure monthly presentation guidelines compliance.
Handle floor moves and promotions, including re‑wraps.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program.
Maintain a large customer service presence on the sales floor.
Safeguard confidential information, cash, card and merchandise information.
Maintain the Public View Monitor (PVM) system.
Conduct "Code 50" package inspections.
Execute all company best practices while maximizing productivity.
Front End Supervision and Operations
Ensure associates are executing to company standards at the front end.
Maintain pace, energy and presence; manage the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control and front end procedures.
Control associate break schedules for backups, lunches and breaks.
Ensure all equipment functions properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach the "Scan and Bag" best practice to all associates.
Ensure salability of merchandise on the front end, aisle tables, 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the fitting rooms.
Ensure all garment tags are audited and accounted for per company policy.
Ensure go‑back compliance; all returned merchandise is ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to company policy.
Handle front end control when needed; adhere to refund approval, associate purchase approval, securing tills and cash procedures.
Responsible for payroll administration including daily punch edits, scheduling compliance, Sunday payroll transmission and payroll reporting.
Other duties as assigned by store manager.
Competencies
Manager work processes
Business acumen
Plans, aligns & priorities
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail.
Availability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to stand, walk and move around the store up to 100% of working time. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Our values start with our people; join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is always on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities and ideas of those who work and shop with us. We strive to be a positive force in our community.
Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store, as well as the general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly and easy‑to‑shop environment, ensuring proper merchandise presentation, and managing a clean work area at all times. Area Supervisors also perform and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of sales‑floor awareness to create a safe environment; immediately correct or report unsafe conditions.
Secure building entrance/exit, Electronic Article Surveillance (EAS) devices, cash office, armored carrier pick‑ups and register area.
Remove clutter and ensure clear egress to emergency exits.
Manage customer safety including accident prevention, reporting and emergency procedures.
Test fire alarm systems as scheduled; respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times; recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance and enforce the company dress code on all associates.
Keep all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks and following up.
Receive merchandise trucks when needed.
Process all merchandise with a sense of urgency.
Receive all non‑merchandise inbound deliveries.
Maintain cleanliness and organization of all stockrooms.
Assist in placing merchandise on the sales floor once processed.
Secure and process back‑stock per company policy.
Merchandise the department including back‑stock.
Reduce loss due to damage.
Ensure monthly presentation guidelines compliance.
Handle floor moves and promotions, including re‑wraps.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program.
Maintain a large customer service presence on the sales floor.
Safeguard confidential information, cash, card and merchandise information.
Maintain the Public View Monitor (PVM) system.
Conduct "Code 50" package inspections.
Execute all company best practices while maximizing productivity.
Front End Supervision and Operations
Ensure associates are executing to company standards at the front end.
Maintain pace, energy and presence; manage the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control and front end procedures.
Control associate break schedules for backups, lunches and breaks.
Ensure all equipment functions properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach the "Scan and Bag" best practice to all associates.
Ensure salability of merchandise on the front end, aisle tables, 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the fitting rooms.
Ensure all garment tags are audited and accounted for per company policy.
Ensure go‑back compliance; all returned merchandise is ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to company policy.
Handle front end control when needed; adhere to refund approval, associate purchase approval, securing tills and cash procedures.
Responsible for payroll administration including daily punch edits, scheduling compliance, Sunday payroll transmission and payroll reporting.
Other duties as assigned by store manager.
Competencies
Manager work processes
Business acumen
Plans, aligns & priorities
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail.
Availability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to stand, walk and move around the store up to 100% of working time. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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