LEGOLAND Discovery Centre
Guest Experience Shift Lead
LEGOLAND Discovery Centre, Milpitas, California, United States, 95035
Guest Experience Shift Lead – LEGOLAND® Discovery Center Milpitas
Bring your leadership skills and your love of FUN to the ultimate indoor LEGO® playground!
At
LEGOLAND® Discovery Center Milpitas , we’re all about inspiring creativity, imagination, and smiles — brick by brick!
As a
Guest Experience Shift Lead , you’ll help guide our incredible team to deliver unforgettable guest experiences while ensuring everything runs smoothly, safely, and full of energy.
If you’re a natural motivator, love working with people, and thrive in a fast-paced, playful environment — this is your chance to
lead the fun !
Qualifications & Experience What You’ll Do As a
Guest Experience Shift Lead , you’re the heartbeat of our attraction — keeping our guests happy, our team inspired, and our day running like clockwork! ⏰✨
Your Awesome Responsibilities:
Lead the Team
– Motivate and guide your crew to deliver world‑class service that’s guest‑obsessed and full of smiles.
Keep Things Moving
– Delegate daily assignments, manage guest flow, and ensure every area of the attraction is operating safely and efficiently.
Create WOW Moments
– Handle guest questions and issues with care, creativity, and a sprinkle of LEGO® magic.
Coach & Develop
– Support team training, host development, and help everyone shine as customer service superstars.
Safety First!
– Make sure health and safety policies are followed so everyone — guests and staff alike — stays safe while having fun.
Lead by Example
– Jump in alongside your team in host positions when needed, showing how world‑class service is done.
Grow the Fun
– Help with projects, audits, and engagement activities that make our attraction and team even better!
What You Bring to the Team
A fun, positive, and energetic personality that shines in every interaction!
High school diploma or GED required.
At least 6 months of customer service, attractions, or hospitality experience preferred.
Experience leading or motivating others in a team environment.
Excellent communication and problem‑solving skills.
A “can‑do” attitude — ready to jump in, help out, and keep things running smoothly in a busy, exciting space!
Licenses & Certifications Ability to obtain any required certifications or licenses to perform your duties safely and effectively.
Health & Safety Safety is our top priority! You’ll help ensure all policies and procedures are followed to keep our guests, team, and attraction safe and happy.
⏰ Working Conditions Must be available for flexible hours — mornings, evenings, weekends, and holidays.
Comfortable standing, walking, and moving around the attraction for most of your shift.
Work in a lively, colorful, and high‑energy environment where no two days are the same!
Why You’ll Love Working Here At
LEGOLAND Discovery Center Milpitas , we believe work should be full of
fun, creativity, and connection . You’ll join an awesome team that’s passionate about making families smile and bringing imagination to life!
✨ Competitive pay and growth opportunities ✨ Fun, inclusive, and supportive work culture ✨ Employee discounts and Merlin Entertainments perks ✨ A chance to make a difference — one guest, one smile, one LEGO brick at a time ❤️
Ready to build your leadership journey?
Apply today and help us create magical moments at LEGOLAND Discovery Center Milpitas!
Benefits Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well‑deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range USD $21.50/Hr.
#J-18808-Ljbffr
At
LEGOLAND® Discovery Center Milpitas , we’re all about inspiring creativity, imagination, and smiles — brick by brick!
As a
Guest Experience Shift Lead , you’ll help guide our incredible team to deliver unforgettable guest experiences while ensuring everything runs smoothly, safely, and full of energy.
If you’re a natural motivator, love working with people, and thrive in a fast-paced, playful environment — this is your chance to
lead the fun !
Qualifications & Experience What You’ll Do As a
Guest Experience Shift Lead , you’re the heartbeat of our attraction — keeping our guests happy, our team inspired, and our day running like clockwork! ⏰✨
Your Awesome Responsibilities:
Lead the Team
– Motivate and guide your crew to deliver world‑class service that’s guest‑obsessed and full of smiles.
Keep Things Moving
– Delegate daily assignments, manage guest flow, and ensure every area of the attraction is operating safely and efficiently.
Create WOW Moments
– Handle guest questions and issues with care, creativity, and a sprinkle of LEGO® magic.
Coach & Develop
– Support team training, host development, and help everyone shine as customer service superstars.
Safety First!
– Make sure health and safety policies are followed so everyone — guests and staff alike — stays safe while having fun.
Lead by Example
– Jump in alongside your team in host positions when needed, showing how world‑class service is done.
Grow the Fun
– Help with projects, audits, and engagement activities that make our attraction and team even better!
What You Bring to the Team
A fun, positive, and energetic personality that shines in every interaction!
High school diploma or GED required.
At least 6 months of customer service, attractions, or hospitality experience preferred.
Experience leading or motivating others in a team environment.
Excellent communication and problem‑solving skills.
A “can‑do” attitude — ready to jump in, help out, and keep things running smoothly in a busy, exciting space!
Licenses & Certifications Ability to obtain any required certifications or licenses to perform your duties safely and effectively.
Health & Safety Safety is our top priority! You’ll help ensure all policies and procedures are followed to keep our guests, team, and attraction safe and happy.
⏰ Working Conditions Must be available for flexible hours — mornings, evenings, weekends, and holidays.
Comfortable standing, walking, and moving around the attraction for most of your shift.
Work in a lively, colorful, and high‑energy environment where no two days are the same!
Why You’ll Love Working Here At
LEGOLAND Discovery Center Milpitas , we believe work should be full of
fun, creativity, and connection . You’ll join an awesome team that’s passionate about making families smile and bringing imagination to life!
✨ Competitive pay and growth opportunities ✨ Fun, inclusive, and supportive work culture ✨ Employee discounts and Merlin Entertainments perks ✨ A chance to make a difference — one guest, one smile, one LEGO brick at a time ❤️
Ready to build your leadership journey?
Apply today and help us create magical moments at LEGOLAND Discovery Center Milpitas!
Benefits Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well‑deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Pay Range USD $21.50/Hr.
#J-18808-Ljbffr