Select Physical Therapy
Medical Front Office - Patient Service Specialist
Select Physical Therapy, Santa Rosa, California, us, 95402
Medical Front Office - Patient Service Specialist
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Medical Front Office - Patient Service Specialist
role at
Select Physical Therapy
Job Description When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Location Santa Rosa, California – 320 Tesconi Circle Suite G, Santa Rosa, CA 95401
Schedule
Type of Employment: Full Time
Hours: Weekdays
Compensation: $20.00 - $23.00/hour (based on experience)
Benefits
Mentorship and orientation programs to ensure a successful transition
Generous PTO to maintain a healthy work-life balance
Comprehensive medical/RX, health, vision, and dental plan offerings
Company‑matching 401(k) retirement plans; life and disability protection
Responsibilities
Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with attorneys’ offices, insurance companies, translation companies, market operational leaders and business development team
Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers
Adopt a patient‑centric, communicative, detail‑oriented, and team‑player approach
Qualifications
High School Diploma or GED required
Bilingual (English/Spanish speaking)
Insurance verification experience
Physical Requirements
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
Ability to lift up to 25 lbs from ground to waist using proper body mechanics
Ability to carry office supplies up to 10 lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices
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Medical Front Office - Patient Service Specialist
role at
Select Physical Therapy
Job Description When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Location Santa Rosa, California – 320 Tesconi Circle Suite G, Santa Rosa, CA 95401
Schedule
Type of Employment: Full Time
Hours: Weekdays
Compensation: $20.00 - $23.00/hour (based on experience)
Benefits
Mentorship and orientation programs to ensure a successful transition
Generous PTO to maintain a healthy work-life balance
Comprehensive medical/RX, health, vision, and dental plan offerings
Company‑matching 401(k) retirement plans; life and disability protection
Responsibilities
Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with attorneys’ offices, insurance companies, translation companies, market operational leaders and business development team
Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers
Adopt a patient‑centric, communicative, detail‑oriented, and team‑player approach
Qualifications
High School Diploma or GED required
Bilingual (English/Spanish speaking)
Insurance verification experience
Physical Requirements
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
Ability to lift up to 25 lbs from ground to waist using proper body mechanics
Ability to carry office supplies up to 10 lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices
#J-18808-Ljbffr