Zendesk
Employer Industry:
Customer Experience Software Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible hybrid working model allowing for remote work part of the week
Work with cutting‑edge technologies in customer service and AI
Engage with high-level executives and make a significant impact on customer satisfaction
Collaborative and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
Serve as the technical bridge between Sales Representatives and prospects, ensuring effective communication of technical solutions
Manage and deliver technical information to customers onsite, online, and via telephone to drive satisfaction
Lead and scope customer pilots and Proof of Concepts to demonstrate software capabilities
Collaborate with Sales, Marketing, and Product Managers to align technical solutions with customer needs
Develop and maintain strong relationships with clients to understand their business outcomes and create tailored solutions
What is Required (Qualifications):
7+ years of presales experience in a technical role
3+ years of experience managing large, strategic, and complex deals
Expertise in web/scripting technologies such as HTML, CSS, JavaScript, JSON, and SaaS applications
Proven success in engaging and leading virtual teams to achieve successful outcomesBachelor’s degree or equivalent experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications):
Previous consulting experience implementing enterprise-class software solutions
Experience selling or leading enterprise‑grade digital transformation projects
Awareness of CCaaS and peripheral technologies
Certification in moderating Design Based Thinking sessions
Domain expertise in specific industries
#J-18808-Ljbffr
Customer Experience Software Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible hybrid working model allowing for remote work part of the week
Work with cutting‑edge technologies in customer service and AI
Engage with high-level executives and make a significant impact on customer satisfaction
Collaborative and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
Serve as the technical bridge between Sales Representatives and prospects, ensuring effective communication of technical solutions
Manage and deliver technical information to customers onsite, online, and via telephone to drive satisfaction
Lead and scope customer pilots and Proof of Concepts to demonstrate software capabilities
Collaborate with Sales, Marketing, and Product Managers to align technical solutions with customer needs
Develop and maintain strong relationships with clients to understand their business outcomes and create tailored solutions
What is Required (Qualifications):
7+ years of presales experience in a technical role
3+ years of experience managing large, strategic, and complex deals
Expertise in web/scripting technologies such as HTML, CSS, JavaScript, JSON, and SaaS applications
Proven success in engaging and leading virtual teams to achieve successful outcomesBachelor’s degree or equivalent experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications):
Previous consulting experience implementing enterprise-class software solutions
Experience selling or leading enterprise‑grade digital transformation projects
Awareness of CCaaS and peripheral technologies
Certification in moderating Design Based Thinking sessions
Domain expertise in specific industries
#J-18808-Ljbffr