Zendesk
Senior Solutions Consultant
The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.
Requirements
5+ years of Mid Market/Enterprise software selling experience
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Strong skills in discovery, overcoming objections, and identifying risk
Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines
Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts
Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions
Customer-first approach to selling, including working through conflict with internal and external teams
Obvious passion and focus on developing interpersonal relationships
Intellectual curiosity
Growth mindset
Bachelor’s degree or equivalent experience
Must be willing to travel up to 40%
Other Desirable Skills
Experience in contact center environments or selling contact center solutions
Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
Previous consulting experience in implementing enterprise class software solutions
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling Artificial Intelligence solutions
Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Compensation The US annualized OTE (On Target Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Company Information Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world, to collaborate and learn, while also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales. Industries: Software Development
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Requirements
5+ years of Mid Market/Enterprise software selling experience
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Strong skills in discovery, overcoming objections, and identifying risk
Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines
Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts
Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions
Customer-first approach to selling, including working through conflict with internal and external teams
Obvious passion and focus on developing interpersonal relationships
Intellectual curiosity
Growth mindset
Bachelor’s degree or equivalent experience
Must be willing to travel up to 40%
Other Desirable Skills
Experience in contact center environments or selling contact center solutions
Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
Previous consulting experience in implementing enterprise class software solutions
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling Artificial Intelligence solutions
Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Compensation The US annualized OTE (On Target Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Company Information Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world, to collaborate and learn, while also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales. Industries: Software Development
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