Sodexo
Job Listing: General Manager
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests, and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where "everyday" is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background, and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location We are seeking an experienced
General Manager
for the
Illinois State University .
Illinois State University is the oldest public university in Illinois and home to a vibrant Division I athletics program competing in the Missouri Valley Conference. The Redbirds attract thousands of fans each season across football, basketball, and other major sporting events, creating an energetic and loyal game‑day atmosphere. This role supports the stadium and athletic venue side of campus, where high‑volume events, fan engagement, and premium hospitality services come together to deliver a top‑tier collegiate sports experience. Our team is responsible for elevating the stadium experience through quality food, beverage, and guest service operations during ISU athletic events.
Principal Function The General Manager is charged with general oversight and leadership of all food and beverage operations. They serve as the linchpin for communications, support, and resource allocation to optimize unit profitability and meet the day‑to‑day operating budget.
The General Manager will provide hands‑on leadership to facilitate dining experiences that exceed guest expectations while revenue is maximized and expenses are effectively controlled. Their highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.
The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, provide hands‑on management and oversight, and direct and support post‑event activities, reconciliation, and reporting.
The General Manager will establish daily priorities and will direct the ongoing activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting, and cash management to ensure operations run smoothly, efficiently, and in accordance with client/partner specifications.
Essential Responsibilities
Oversee procurement, production, preparation, service, and sale of food and refreshments for all outlets within assigned units.
Communicate and promote Sodexo Live!'s culture and values; provide hands‑on leadership and direction to department heads and staff.
Ensure compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
Manage the financial performance of the venue through effective expense control and by developing, analyzing, and implementing budgets, sales plans, and forecasts.
Participate in recruitment, selection, and training processes as needed for the assigned unit.
Identify and respond to client and customer feedback and assist in escalated situations as necessary.
Qualifications / Skills
Bachelor's degree and/or appropriate combination of education and experience to support on‑the‑job effectiveness.
Minimum of 5 years of previous senior leadership experience within a diverse, contract‑managed food and beverage environment, including successful management of a large staff and focus on exceptional client and customer service.
Experience managing contract food & beverage, including suites and concessions/retail, will be considered an asset.
Demonstrated financial acumen with past P&L responsibility of at least $2M.
Strong knowledge of food safety, sanitation, and general workplace safety standards and health department requirements.
Technologically savvy, with high proficiency in all Microsoft Office programs.
Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
Proven ability to work effectively with all levels of staff and management; ability to promote and participate in a team environment.
Self‑starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas outside of retail operations.
Ability to communicate effectively both orally and in writing.
Initiative in identifying and resolving problems timely and effectively.
Other Requirements
Able to work effectively and safely while subject to wet floors, temperature extremes, and excessive noise; must be able to lift up to 50 pounds and maneuver in an often tightly‑quartered environment.
Hours may be extended or irregular to include nights, weekends, and holidays.
Why Join Sodexo Live! At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, including:
Health Savings and Flexible Spending Accounts
Life and Disability Insurance
Accident, Critical Illness, and Hospital Indemnity Coverage
Identity Theft Protection
Adoption Assistance
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
•
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.
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Our experiences are unique, and so are our people. Bring your personality, your background, and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location We are seeking an experienced
General Manager
for the
Illinois State University .
Illinois State University is the oldest public university in Illinois and home to a vibrant Division I athletics program competing in the Missouri Valley Conference. The Redbirds attract thousands of fans each season across football, basketball, and other major sporting events, creating an energetic and loyal game‑day atmosphere. This role supports the stadium and athletic venue side of campus, where high‑volume events, fan engagement, and premium hospitality services come together to deliver a top‑tier collegiate sports experience. Our team is responsible for elevating the stadium experience through quality food, beverage, and guest service operations during ISU athletic events.
Principal Function The General Manager is charged with general oversight and leadership of all food and beverage operations. They serve as the linchpin for communications, support, and resource allocation to optimize unit profitability and meet the day‑to‑day operating budget.
The General Manager will provide hands‑on leadership to facilitate dining experiences that exceed guest expectations while revenue is maximized and expenses are effectively controlled. Their highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.
The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, provide hands‑on management and oversight, and direct and support post‑event activities, reconciliation, and reporting.
The General Manager will establish daily priorities and will direct the ongoing activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting, and cash management to ensure operations run smoothly, efficiently, and in accordance with client/partner specifications.
Essential Responsibilities
Oversee procurement, production, preparation, service, and sale of food and refreshments for all outlets within assigned units.
Communicate and promote Sodexo Live!'s culture and values; provide hands‑on leadership and direction to department heads and staff.
Ensure compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
Manage the financial performance of the venue through effective expense control and by developing, analyzing, and implementing budgets, sales plans, and forecasts.
Participate in recruitment, selection, and training processes as needed for the assigned unit.
Identify and respond to client and customer feedback and assist in escalated situations as necessary.
Qualifications / Skills
Bachelor's degree and/or appropriate combination of education and experience to support on‑the‑job effectiveness.
Minimum of 5 years of previous senior leadership experience within a diverse, contract‑managed food and beverage environment, including successful management of a large staff and focus on exceptional client and customer service.
Experience managing contract food & beverage, including suites and concessions/retail, will be considered an asset.
Demonstrated financial acumen with past P&L responsibility of at least $2M.
Strong knowledge of food safety, sanitation, and general workplace safety standards and health department requirements.
Technologically savvy, with high proficiency in all Microsoft Office programs.
Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
Proven ability to work effectively with all levels of staff and management; ability to promote and participate in a team environment.
Self‑starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas outside of retail operations.
Ability to communicate effectively both orally and in writing.
Initiative in identifying and resolving problems timely and effectively.
Other Requirements
Able to work effectively and safely while subject to wet floors, temperature extremes, and excessive noise; must be able to lift up to 50 pounds and maneuver in an often tightly‑quartered environment.
Hours may be extended or irregular to include nights, weekends, and holidays.
Why Join Sodexo Live! At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, including:
Health Savings and Flexible Spending Accounts
Life and Disability Insurance
Accident, Critical Illness, and Hospital Indemnity Coverage
Identity Theft Protection
Adoption Assistance
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
•
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.
#J-18808-Ljbffr