Sam's Club
Manager, Revenue Technical Support - Onboarding & Support Specialist - Sam's Clu
Sam's Club, San Bruno, California, United States, 94066
Manager, Revenue Technical Support – Onboarding & Support Specialist – Sam's Club MAP
Position Summary: At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) connects suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This role contributes to a rapidly growing, high‑visibility team within Sam’s Club.
Salary: $91,000 – $169,000 per year (base pay) plus performance bonuses.
What you’ll do
Partner Onboarding – Design and execute onboarding processes to equip partners with the knowledge and tools to use Sponsored Product (Search), Display Self Service, and creative automation platforms.
Proactive Support & Issue Resolution – Provide exceptional support to self‑service partners, identify common pain points, and collaborate with cross‑functional teams to implement scalable solutions.
Process Documentation & Workflow Optimization – Develop clear, concise guides, FAQs, and best practices; optimize workflows to streamline partner interactions and maximize self‑sufficiency.
Platform Enhancement & Collaboration – Work with technical and product teams to translate partner feedback into actionable platform enhancements.
Domain Expert – Serve as the primary subject‑matter expert on Self‑Service Search, Display, and Creative MAP products, handling internal and external support inquiries.
What you’ll bring
3‑4 years of digital media and strong project management experience.
Understanding of Programmatic, Search or Creative Management processes, especially for retail media networks.
A self‑starter comfortable operating in a start‑up‑like environment.
Ability to identify risks and manage mitigation effectively.
Excellent communication and writing skills.
Excited by a fast‑paced and rapidly changing environment.
Benefits
Health: Medical, vision, and dental coverage.
Financial: 401(k), stock purchase program, and company‑paid life insurance.
Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, voting leave, and unused PTO/PPTO for vacation, sick leave, holidays, or other purposes.
Other benefits: Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
Live Better U educational benefit – tuition, books, and fees paid by Walmart for eligible associates.
For information about benefits and eligibility, see One.Walmart.
Minimum Qualifications
Bachelor’s degree in computer science, information technology, engineering, computer information systems, or related field and 4 years’ experience in production support, software support, or technical support; or 6 years’ experience in production support, software support, or technical support.
2 years’ supervisory experience.
Preferred Qualifications
Background in creating inclusive digital experiences; knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Location 850 Cherry Avenue, San Bruno, CA 94066‑3031, United States.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Salary: $91,000 – $169,000 per year (base pay) plus performance bonuses.
What you’ll do
Partner Onboarding – Design and execute onboarding processes to equip partners with the knowledge and tools to use Sponsored Product (Search), Display Self Service, and creative automation platforms.
Proactive Support & Issue Resolution – Provide exceptional support to self‑service partners, identify common pain points, and collaborate with cross‑functional teams to implement scalable solutions.
Process Documentation & Workflow Optimization – Develop clear, concise guides, FAQs, and best practices; optimize workflows to streamline partner interactions and maximize self‑sufficiency.
Platform Enhancement & Collaboration – Work with technical and product teams to translate partner feedback into actionable platform enhancements.
Domain Expert – Serve as the primary subject‑matter expert on Self‑Service Search, Display, and Creative MAP products, handling internal and external support inquiries.
What you’ll bring
3‑4 years of digital media and strong project management experience.
Understanding of Programmatic, Search or Creative Management processes, especially for retail media networks.
A self‑starter comfortable operating in a start‑up‑like environment.
Ability to identify risks and manage mitigation effectively.
Excellent communication and writing skills.
Excited by a fast‑paced and rapidly changing environment.
Benefits
Health: Medical, vision, and dental coverage.
Financial: 401(k), stock purchase program, and company‑paid life insurance.
Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, voting leave, and unused PTO/PPTO for vacation, sick leave, holidays, or other purposes.
Other benefits: Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
Live Better U educational benefit – tuition, books, and fees paid by Walmart for eligible associates.
For information about benefits and eligibility, see One.Walmart.
Minimum Qualifications
Bachelor’s degree in computer science, information technology, engineering, computer information systems, or related field and 4 years’ experience in production support, software support, or technical support; or 6 years’ experience in production support, software support, or technical support.
2 years’ supervisory experience.
Preferred Qualifications
Background in creating inclusive digital experiences; knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Location 850 Cherry Avenue, San Bruno, CA 94066‑3031, United States.
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr