EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Baltimore, Maryland, United States, 21276
ServiceNow - IT Operations Management (ITOM) Senior Consultant
Location:
Anywhere in Country
Employment Type:
Full-time
Seniority Level:
Mid-Senior level
Overview In the digital economy, upgrading outdated processes, systems, and information is vital. As a ServiceNow Senior Consultant, you will play a leading role in delivering competitive solutions that help clients overcome major business challenges.
Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Lead client process and design sessions and facilitate requirements workshops.
Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Travel as necessary to meet client needs.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2‑4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least two of the following certifications: Data Foundations, Discovery, Event Management, Service Mapping.
3+ years of Big 4 or equivalent consulting experience.
Excellent communication, adaptability, problem‑solving, teamwork, and organizational skills.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Willingness to travel.
Preferred
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Comprehensive compensation and benefits package with base salary ranging from $102,500 to $187,900 (US wide). Higher ranges apply to specific metro areas.
Medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: 40‑60% in‑person work.
Flexible vacation policy.
How to Apply Apply today. EY accepts applications on an ongoing basis. For candidates in California, additional information is available.
#J-18808-Ljbffr
Anywhere in Country
Employment Type:
Full-time
Seniority Level:
Mid-Senior level
Overview In the digital economy, upgrading outdated processes, systems, and information is vital. As a ServiceNow Senior Consultant, you will play a leading role in delivering competitive solutions that help clients overcome major business challenges.
Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Lead client process and design sessions and facilitate requirements workshops.
Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Travel as necessary to meet client needs.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2‑4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least two of the following certifications: Data Foundations, Discovery, Event Management, Service Mapping.
3+ years of Big 4 or equivalent consulting experience.
Excellent communication, adaptability, problem‑solving, teamwork, and organizational skills.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Willingness to travel.
Preferred
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Comprehensive compensation and benefits package with base salary ranging from $102,500 to $187,900 (US wide). Higher ranges apply to specific metro areas.
Medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: 40‑60% in‑person work.
Flexible vacation policy.
How to Apply Apply today. EY accepts applications on an ongoing basis. For candidates in California, additional information is available.
#J-18808-Ljbffr