EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Seattle, Washington, us, 98127
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location
Join EY as a ServiceNow Senior Consultant and help clients transform their IT operations. This is a client‑visible role that combines leadership, consulting, and hands‑on ServiceNow expertise.
Location:
Anywhere in Country
Opportunity You will lead ServiceNow Transformation teams, build productivity through design, configuration, development and deployment, and maintain long‑term client relationships.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements.
Design and develop user interfaces for mobile, web and tablet platforms.
Write clean, maintainable code and create specifications that support business objectives.
Act as a workstream lead across all phases of a ServiceNow ITOM/CMDB project.
Manage and mentor a multidisciplinary team (3‑5 resources).
Guide clients on best practices and process integration.
Lead requirement workshops and design sessions.
Support waterfall and agile delivery models, including planning, status reporting, budgets and risk logs.
Deliver high‑quality project artifacts and documentation.
Skills and Attributes for Success
Strong ServiceNow ITOM/CMDB and CMDB integration experience.
Leadership experience with offshore resources.
Expertise in ServiceNow process and technology transformation.
Strategic thinking around people, process, and technology.
Facilitation skills for client workshops.
Proficiency in both waterfall and agile environments.
To Qualify for the Role
Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
2–4 years relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 ServiceNow certifications, such as:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceOn Certified Implementation Specialist – Service Mapping
3+ years at a Big‑4 or equivalent consulting firm.
Excellent communication, teamwork, and problem‑solving skills.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Competitive compensation and benefits package: base salary range $102,500–$187,900 (U.S.) plus medical, dental, pension, 401(k), and paid time off.
Flexible work model: a hybrid approach with 40–60% in‑office for client‑facing roles.
Flexible vacation policy with paid holidays, breaks, and other leave options.
Equal Employment Opportunity EY is an equal‑employment‑opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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Location:
Anywhere in Country
Opportunity You will lead ServiceNow Transformation teams, build productivity through design, configuration, development and deployment, and maintain long‑term client relationships.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements.
Design and develop user interfaces for mobile, web and tablet platforms.
Write clean, maintainable code and create specifications that support business objectives.
Act as a workstream lead across all phases of a ServiceNow ITOM/CMDB project.
Manage and mentor a multidisciplinary team (3‑5 resources).
Guide clients on best practices and process integration.
Lead requirement workshops and design sessions.
Support waterfall and agile delivery models, including planning, status reporting, budgets and risk logs.
Deliver high‑quality project artifacts and documentation.
Skills and Attributes for Success
Strong ServiceNow ITOM/CMDB and CMDB integration experience.
Leadership experience with offshore resources.
Expertise in ServiceNow process and technology transformation.
Strategic thinking around people, process, and technology.
Facilitation skills for client workshops.
Proficiency in both waterfall and agile environments.
To Qualify for the Role
Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
2–4 years relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 ServiceNow certifications, such as:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceOn Certified Implementation Specialist – Service Mapping
3+ years at a Big‑4 or equivalent consulting firm.
Excellent communication, teamwork, and problem‑solving skills.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Competitive compensation and benefits package: base salary range $102,500–$187,900 (U.S.) plus medical, dental, pension, 401(k), and paid time off.
Flexible work model: a hybrid approach with 40–60% in‑office for client‑facing roles.
Flexible vacation policy with paid holidays, breaks, and other leave options.
Equal Employment Opportunity EY is an equal‑employment‑opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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