EssilorLuxottica
LensCrafters - Licensed Team Lead
EssilorLuxottica, Santa Ana, California, United States, 92725
Requisition ID:
908452 Store #:
000741 LensCrafters Position:
Full‑Time Total Rewards:
Benefits/Incentive Information
LensCrafters is a place for visionaries. We combine state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do centers around sight because quality care helps us see the joy in life, and learning from the best makes us all better. Our legacy of the highest optical standards drives us to innovate the future of optical care.
As part of EssilorLuxottica, a global leader in vision care, LensCrafters invites you to join a community of over 200,000 dedicated employees worldwide.
GENERAL FUNCTION The Licensed Team Lead creates exceptional value for customers and patients by delivering outstanding customer service. The Team Lead ensures customers are always delighted and assists in achieving store success by managing key optical and lab processes and systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES While working in Retail
Ensure the LensCrafters team provides unsurpassed customer service.
Perform proactive, solution‑driven service with accurate execution and strong product knowledge.
Assist customers with selections, provide recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
Under a current and valid state Opticianry license, perform the following: provide expertise and product knowledge on lens choices based on the patient's vision needs and OD prescription, adjust and/or repair eyewear as needed, present and dispense eyewear, and perform accurate digital measurements.
While working in Lab, if applicable
Custom fit glasses and precisely place prescriptions in lenses.
Work with associates to strengthen their knowledge, skills, and certification for foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment for all, demonstrating safe work practices.
Operate and maintain basic lab tools and systems, including cleaning and ongoing maintenance.
BASIC QUALIFICATIONS
HS diploma or GED.
Current and valid state Opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communicator and listener.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem‑solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.
PREFERRED QUALIFICATIONS
State licensure (if applicable) and/or ABO certification in non‑licensed states.
LensCrafters Final Eyewear Inspector certification.
LensCrafters Quality, Fitting & Adjusting Program certification.
Optical machinery and instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.
EMPLOYEE BENEFITS Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EEO STATEMENT EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perception as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristic protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
For reasonable accommodations or other special requests, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (provide your name, job ID number, and contact information) or email HRCompliance@luxotticaretail.com.
#J-18808-Ljbffr
908452 Store #:
000741 LensCrafters Position:
Full‑Time Total Rewards:
Benefits/Incentive Information
LensCrafters is a place for visionaries. We combine state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do centers around sight because quality care helps us see the joy in life, and learning from the best makes us all better. Our legacy of the highest optical standards drives us to innovate the future of optical care.
As part of EssilorLuxottica, a global leader in vision care, LensCrafters invites you to join a community of over 200,000 dedicated employees worldwide.
GENERAL FUNCTION The Licensed Team Lead creates exceptional value for customers and patients by delivering outstanding customer service. The Team Lead ensures customers are always delighted and assists in achieving store success by managing key optical and lab processes and systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES While working in Retail
Ensure the LensCrafters team provides unsurpassed customer service.
Perform proactive, solution‑driven service with accurate execution and strong product knowledge.
Assist customers with selections, provide recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
Under a current and valid state Opticianry license, perform the following: provide expertise and product knowledge on lens choices based on the patient's vision needs and OD prescription, adjust and/or repair eyewear as needed, present and dispense eyewear, and perform accurate digital measurements.
While working in Lab, if applicable
Custom fit glasses and precisely place prescriptions in lenses.
Work with associates to strengthen their knowledge, skills, and certification for foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment for all, demonstrating safe work practices.
Operate and maintain basic lab tools and systems, including cleaning and ongoing maintenance.
BASIC QUALIFICATIONS
HS diploma or GED.
Current and valid state Opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communicator and listener.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem‑solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.
PREFERRED QUALIFICATIONS
State licensure (if applicable) and/or ABO certification in non‑licensed states.
LensCrafters Final Eyewear Inspector certification.
LensCrafters Quality, Fitting & Adjusting Program certification.
Optical machinery and instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.
EMPLOYEE BENEFITS Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EEO STATEMENT EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perception as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristic protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
For reasonable accommodations or other special requests, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (provide your name, job ID number, and contact information) or email HRCompliance@luxotticaretail.com.
#J-18808-Ljbffr