Director of Operations

Director of Operations Our client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct‑hire basis.

Company Profile

Specialty Grocery Retailer

Team Atmosphere and Environment

Passion for Food and People

Role Summary Our client is seeking a dynamic Director of Operations to drive growth and operational excellence across their premium specialty food retail locations in the Baltimore metropolitan area. This executive role requires a visionary leader who can elevate their brand while fostering a culture of exceptional customer experience and sustainable profitability.

Responsibilities

Collaborate closely with executive leadership to develop and execute comprehensive growth strategies

Drive revenue optimization through innovative merchandising approaches and market expansion initiatives

Lead annual planning processes, including forecasting, budgeting, and resource allocation

Champion continuous improvement methodologies to enhance operational efficiency and customer satisfaction

Direct and mentor location managers while overseeing performance across all departmental leadership roles

Build high‑performing teams through strategic recruitment, professional development, and succession planning

Create an inclusive workplace culture that promotes growth, accountability, and exceptional service standards

Facilitate cross‑functional collaboration to achieve organizational objectives

Establish and monitor key performance indicators across quality, cost management, inventory control, and safety protocols

Implement scalable systems and processes that support current operations and future expansion

Lead initiatives to minimize waste, optimize inventory turnover, and maximize profitability

Ensure compliance with all regulatory requirements and company policies

Develop and execute strategies to consistently exceed customer expectations

Analyze market trends and competitive landscape to identify opportunities for differentiation

Oversee product selection, pricing strategies, and promotional campaigns

Champion brand standards and ensure consistent execution across all touchpoints

Qualifications

10‑15 years of progressive leadership experience in multi‑location retail operations, preferably within premium or specialty markets

Demonstrated success in financial management, including P&L responsibility and budget oversight

Proven track record of driving sales growth and operational improvements in customer‑focused environments

Advanced financial acumen with expertise in business analysis, forecasting, and performance metrics

Exceptional communication and interpersonal skills with the ability to influence at all organizational levels

Strong analytical and problem‑solving capabilities with experience in process optimization

Demonstrated ability to lead change initiatives and manage complex projects

Proven success in developing talent and building engaged, high‑performing teams

Results‑driven leader with unwavering commitment to customer satisfaction

Adaptable professional who thrives in fast‑paced, dynamic environments

Collaborative approach with the ability to work effectively across diverse teams

Strong business judgment with the capacity to make sound decisions under pressure

Technology proficient, including advanced knowledge of Microsoft Office Suite

Occasional weekend availability required

Features and Benefits

Comprehensive medical, vision, and dental coverage

Generous paid time off and employee discount programs

Collaborative and supportive team environment

Pay Range $130,000.00/yr – $150,000.00/yr

Seniority Level Director

Employment Type Full‑time

Job Function Management

Industries Retail and Food and Beverage Retail

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