Samsara
Employer Industry: IoT Solutions and Operations Management
Why consider this job opportunity:
Salary up to $151,650
Opportunity for career advancement and growth within the organization
Flexible remote work options available
Supportive and collaborative work environment with a focus on employee success
Chance to work on innovative AI-powered customer experience solutions that impact global industries
Comprehensive benefits package including health benefits and more
What to Expect (Job Responsibilities):
Lead daily operations of the AI self-service platforms (Chatbot and Voice AI) to ensure reliability and performance
Track and analyze key metrics to uncover insights and drive improvements in customer support
Optimize AI intelligence and integrations for seamless customer interactions
Collaborate with cross-functional teams to close content gaps and enhance platform capabilities
Advance AI self-service strategy through innovation aligned with business goals and customer needs
What is Required (Qualifications):
8+ years in Support Operations, Knowledge Management, or AI/Automation platform management
Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred)
Background in conversational design and prompt engineering
Experience with conversational AI technologies such as chatbots or voice AI
Strong analytical and problem-solving skills with a data-driven mindset
How to Stand Out (Preferred Qualifications):
Strategic mindset with a focus on scaling systems and processes for measurable impact
Hands‑on experience optimizing chatbots, voice AI, or other conversational platforms
Proven ability to align cross‑functional teams and stakeholders around customer experience innovation
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Salary up to $151,650
Opportunity for career advancement and growth within the organization
Flexible remote work options available
Supportive and collaborative work environment with a focus on employee success
Chance to work on innovative AI-powered customer experience solutions that impact global industries
Comprehensive benefits package including health benefits and more
What to Expect (Job Responsibilities):
Lead daily operations of the AI self-service platforms (Chatbot and Voice AI) to ensure reliability and performance
Track and analyze key metrics to uncover insights and drive improvements in customer support
Optimize AI intelligence and integrations for seamless customer interactions
Collaborate with cross-functional teams to close content gaps and enhance platform capabilities
Advance AI self-service strategy through innovation aligned with business goals and customer needs
What is Required (Qualifications):
8+ years in Support Operations, Knowledge Management, or AI/Automation platform management
Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred)
Background in conversational design and prompt engineering
Experience with conversational AI technologies such as chatbots or voice AI
Strong analytical and problem-solving skills with a data-driven mindset
How to Stand Out (Preferred Qualifications):
Strategic mindset with a focus on scaling systems and processes for measurable impact
Hands‑on experience optimizing chatbots, voice AI, or other conversational platforms
Proven ability to align cross‑functional teams and stakeholders around customer experience innovation
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr