Flipspaces Design Labs
Customer Success Manager - Interiors
Flipspaces Design Labs, San Francisco, California, United States, 94199
Customer Success Manager – Interiors
at Flipspaces Design Labs. San Francisco, CA. Responsibilities
Serve as the primary relationship manager for key US‑based clients, ensuring seamless communication and exceptional client experience. Build and nurture strong client relationships, fostering trust and long‑term engagement with senior stakeholders and decision‑makers. Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction. Manage the end‑to‑end client lifecycle—from onboarding and project execution to renewals, upselling, and repeat business. Identify and capitalize on opportunities for account growth, cross‑selling and revenue expansion. Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence. Track account performance, analyze client feedback and share actionable insights with management. Prepare and deliver customized presentations, proposals, and reports tailored to client objectives. Maintain up‑to‑date records of client interactions and progress through CRM systems. Stay updated on market trends, competitor activities and business opportunities within the US commercial interiors and real estate space. Benefits
Company parties Opportunity for advancement Paid time off Training & development Qualifications
Educational Qualifications Graduate/Postgraduate degree from a Tier 1 institution in Marketing, Business Management or a related field preferred. Strong academic record throughout education. Work Experience 6+ years in Key Account Management, B2B Sales or Client Relations, preferably within corporate interiors, design or real estate industries. Proven track record in client retention, revenue growth and relationship management with international clients (preferably US‑based). Experience working with corporate clients, global stakeholders and channel partners preferred. Functional Knowledge & Technical Skills Deep understanding of account management, client servicing and escalation management. Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools. Ability to interpret business insights, create account growth strategies and manage client expectations effectively. Behavioral Competencies Exceptional relationship‑building and client‑handling skills. Strong communication, negotiation and conflict‑resolution abilities. Highly self‑motivated, target‑driven and proactive in managing client needs. Flexible and adaptable to global time zones and fast‑paced business environments. Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Other | Industries: Interior Design
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at Flipspaces Design Labs. San Francisco, CA. Responsibilities
Serve as the primary relationship manager for key US‑based clients, ensuring seamless communication and exceptional client experience. Build and nurture strong client relationships, fostering trust and long‑term engagement with senior stakeholders and decision‑makers. Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction. Manage the end‑to‑end client lifecycle—from onboarding and project execution to renewals, upselling, and repeat business. Identify and capitalize on opportunities for account growth, cross‑selling and revenue expansion. Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence. Track account performance, analyze client feedback and share actionable insights with management. Prepare and deliver customized presentations, proposals, and reports tailored to client objectives. Maintain up‑to‑date records of client interactions and progress through CRM systems. Stay updated on market trends, competitor activities and business opportunities within the US commercial interiors and real estate space. Benefits
Company parties Opportunity for advancement Paid time off Training & development Qualifications
Educational Qualifications Graduate/Postgraduate degree from a Tier 1 institution in Marketing, Business Management or a related field preferred. Strong academic record throughout education. Work Experience 6+ years in Key Account Management, B2B Sales or Client Relations, preferably within corporate interiors, design or real estate industries. Proven track record in client retention, revenue growth and relationship management with international clients (preferably US‑based). Experience working with corporate clients, global stakeholders and channel partners preferred. Functional Knowledge & Technical Skills Deep understanding of account management, client servicing and escalation management. Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools. Ability to interpret business insights, create account growth strategies and manage client expectations effectively. Behavioral Competencies Exceptional relationship‑building and client‑handling skills. Strong communication, negotiation and conflict‑resolution abilities. Highly self‑motivated, target‑driven and proactive in managing client needs. Flexible and adaptable to global time zones and fast‑paced business environments. Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Other | Industries: Interior Design
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