Orkin
Overview
Join to apply for the
Customer Relations Specialist
role at
Orkin .
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise.
That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
We need your next‑level service mindset at the best in pests.
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
Reschedule unserviced accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
Benefits
Pay of USD $22.00 to $25.00 hourly.
Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
401(k) plan with company match, employee stock purchase plan.
Paid vacation, holidays, and sick leave.
Employee discounts, tuition reimbursement, dependent scholarship awards.
Industry leading, quality, comprehensive training program.
Why Choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
The Pest Management Industry is growing - and is a recession‑resistant line of business.
You have a service‑oriented mindset that leads you to build loyalty and trust with clients.
You hold yourself responsible to commitments.
You value being part of a team.
You want to join a company that supports the community.
Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
Previous experience in Customer Service or Sales preferred.
High School Diploma or equivalent required.
Excellent interpersonal and communication skills.
Basic computer skills in various software and web‑based applications.
Proficient in Microsoft Office.
Strong attention to detail and follow through.
Demonstrated ability to prioritize tasks and manage time efficiently.
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Work Environment
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
Ready to start a career with staying power? Apply now!
Video
#J-18808-Ljbffr
Customer Relations Specialist
role at
Orkin .
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise.
That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
We need your next‑level service mindset at the best in pests.
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
Reschedule unserviced accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
Benefits
Pay of USD $22.00 to $25.00 hourly.
Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
401(k) plan with company match, employee stock purchase plan.
Paid vacation, holidays, and sick leave.
Employee discounts, tuition reimbursement, dependent scholarship awards.
Industry leading, quality, comprehensive training program.
Why Choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
The Pest Management Industry is growing - and is a recession‑resistant line of business.
You have a service‑oriented mindset that leads you to build loyalty and trust with clients.
You hold yourself responsible to commitments.
You value being part of a team.
You want to join a company that supports the community.
Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
Previous experience in Customer Service or Sales preferred.
High School Diploma or equivalent required.
Excellent interpersonal and communication skills.
Basic computer skills in various software and web‑based applications.
Proficient in Microsoft Office.
Strong attention to detail and follow through.
Demonstrated ability to prioritize tasks and manage time efficiently.
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Work Environment
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
Ready to start a career with staying power? Apply now!
Video
#J-18808-Ljbffr