Soho House & Co
Pay
Base pay: $80,000 – $85,000 per year.
Role Summary The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management. The role is hands‑on and administrative, requiring strong organisational skills and attention to detail to keep all membership‑related processes running smoothly.
Responsibilities Member Introductions & Onboarding
Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
Ensure accurate recording of attendance on Salesforce and coordinate follow‑up for members who missed group sessions.
Membership Behaviour Management
Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on actions that have been taken.
Flag behaviour‑related issues to the Head of Membership and ensure appropriate and timely follow‑ups are carried out.
Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.
Membership Retention & Engagement
Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks. Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
Support and execute retention initiatives in collaboration with the Head of Membership, Operations, and Member Relations team.
Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on Salesforce and leading on follow‑up actions, in person and via email.
Plan and draft the monthly member outreach email, gathering information from Operations and Events teams and collaborating with the Global Marketing team.
Facilitate ad hoc communications on an as‑needed basis with support from the Global Marketing team.
Membership Applications & Committee Support
Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
Ensure committee members submit applicants in advance of meetings by following up consistently.
Prepare membership applications ahead of approval, ensuring any missing proposers are contacted or met if further information is needed.
Prepare the Committee approval lists for review before each meeting.
Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.
Administration & Reporting
Maintain accurate and up‑to‑date member records on Salesforce and other systems.
Assist the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics.
Monitor key metrics related to member satisfaction, attendance at events, and retention.
Manage and respond to membership emails and member requests, escalating as appropriate.
Provide administrative and operational support to the Head of Membership, focusing on facilitating effective outreach and member engagement.
Membership Growth and Targets
Understand membership numbers and targets across leavers, acceptances, renewal groups, etc.
Support the Head of Membership with outreach initiatives and events related to membership growth.
Qualifications
Strong organisational and administrative skills, with experience managing calendars and member records in Salesforce.
Experience with CRM systems, particularly Salesforce, is highly desirable.
Excellent interpersonal and communication skills, confident and professional with a wide range of people.
Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
A proactive and problem‑solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
A strong network and understanding of the creative industries, enabling engagement with members and potential new applicants in relevant communities.
Interest in hospitality or private members’ clubs would be an advantage.
Benefits
Health Care + 401K: Full‑time employees eligible for full benefits; medical, dental & vision, and retirement fund with a 2% match.
Paid Time Off: Sickness days + vacation days.
Career Development: Opportunities to progress domestically or internationally, managerially or technically.
Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
Learning & Development: Extensive range of internally and externally run courses for all employees.
Cookhouse & House Tonic: Monthly calendars with trips, trainings, events available to all.
Team Events: Monthly fitness, cinema, art classes events, which you can sign up for.
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Role Summary The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management. The role is hands‑on and administrative, requiring strong organisational skills and attention to detail to keep all membership‑related processes running smoothly.
Responsibilities Member Introductions & Onboarding
Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
Ensure accurate recording of attendance on Salesforce and coordinate follow‑up for members who missed group sessions.
Membership Behaviour Management
Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on actions that have been taken.
Flag behaviour‑related issues to the Head of Membership and ensure appropriate and timely follow‑ups are carried out.
Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.
Membership Retention & Engagement
Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks. Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
Support and execute retention initiatives in collaboration with the Head of Membership, Operations, and Member Relations team.
Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on Salesforce and leading on follow‑up actions, in person and via email.
Plan and draft the monthly member outreach email, gathering information from Operations and Events teams and collaborating with the Global Marketing team.
Facilitate ad hoc communications on an as‑needed basis with support from the Global Marketing team.
Membership Applications & Committee Support
Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
Ensure committee members submit applicants in advance of meetings by following up consistently.
Prepare membership applications ahead of approval, ensuring any missing proposers are contacted or met if further information is needed.
Prepare the Committee approval lists for review before each meeting.
Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.
Administration & Reporting
Maintain accurate and up‑to‑date member records on Salesforce and other systems.
Assist the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics.
Monitor key metrics related to member satisfaction, attendance at events, and retention.
Manage and respond to membership emails and member requests, escalating as appropriate.
Provide administrative and operational support to the Head of Membership, focusing on facilitating effective outreach and member engagement.
Membership Growth and Targets
Understand membership numbers and targets across leavers, acceptances, renewal groups, etc.
Support the Head of Membership with outreach initiatives and events related to membership growth.
Qualifications
Strong organisational and administrative skills, with experience managing calendars and member records in Salesforce.
Experience with CRM systems, particularly Salesforce, is highly desirable.
Excellent interpersonal and communication skills, confident and professional with a wide range of people.
Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
A proactive and problem‑solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
A strong network and understanding of the creative industries, enabling engagement with members and potential new applicants in relevant communities.
Interest in hospitality or private members’ clubs would be an advantage.
Benefits
Health Care + 401K: Full‑time employees eligible for full benefits; medical, dental & vision, and retirement fund with a 2% match.
Paid Time Off: Sickness days + vacation days.
Career Development: Opportunities to progress domestically or internationally, managerially or technically.
Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
Learning & Development: Extensive range of internally and externally run courses for all employees.
Cookhouse & House Tonic: Monthly calendars with trips, trainings, events available to all.
Team Events: Monthly fitness, cinema, art classes events, which you can sign up for.
#J-18808-Ljbffr