PCRecruiter - Recruitment Software & Applicant Tracking System
Sr. Customer Success Manager
PCRecruiter - Recruitment Software & Applicant Tracking System, Boston, Massachusetts, us, 02298
Persivia Senior Customer Success Opportunity
Overview: Persivia is seeking a dynamic and strategic
Senior Customer Success Manager
to own and grow relationships with our healthcare partners. This role is critical in ensuring long-term success and satisfaction for clients such as health systems, ACOs, IPAs, MSOs, and other risk-bearing organizations. You’ll act as a trusted advisor, driving value through engagement, retention, and expansion, while collaborating cross-functionally to deliver exceptional client outcomes. About Us: Persivia is an industry-leading healthcare analytics company. We help our clients thrive with the industry’s most advanced and comprehensive solution for managing participation in value-based care programs. Through our CareSpace platform, risk-bearing entities leverage our top-tier data integration, population health analytics, quality reporting, and care management modules to optimize outcomes across their contracts. Key Responsibilities: Own post-sale client relationships, ensuring a smooth handoff from sales and consistent value delivery across the customer lifecycle. Serve as the primary point of contact for clients, building deep, trusted relationships with executive and operational stakeholders. Develop strategic account plans focused on retention, renewal, and expansion opportunities. Lead regular check-ins, quarterly business reviews ("QBRs"), and performance analysis with clients to demonstrate ROI and uncover new areas for support. Proactively manage client health, identify risks, and implement solutions to ensure long-term satisfaction. Collaborate closely with Sales, Product, Clinical, and Implementation teams to drive customer success and resolve issues efficiently. Represent client voice internally to advocate for enhancements, new features, and service needs. Maintain accurate client records, account plans, and activity logs in CRM systems like Hubspot or Salesforce. Qualifications: 5+ years in customer success, account management, or healthcare consulting roles—preferably supporting enterprise-level clients with six-figure plus annual contracts. Familiarity with Software as a Service ("SaaS") business model and strong knowledge of healthcare organizations such as Health Systems, IDNs, ACOs, IPAs, MSOs, or Health Plans. Excellent interpersonal, presentation, and problem-solving skills with the ability to communicate complex information clearly to both technical and non-technical stakeholders. Demonstrated ability to manage multiple client accounts and projects with a high level of autonomy. Comfortable analyzing client data, KPIs, and creating reports that drive insights and results. Willingness to travel as needed (approximately 25%) to build relationships and support clients onsite. Must have demonstrated experience in taking a company from around $20MM in ARR to $50-100MM. Must have experience selling enterprise software to the C suite of large healthcare providers Must have experience building high-performance sales teams Experience building effective channel strategies is highly preferred Preferred Qualifications: Experience with population health management, care coordination, or healthcare analytics platforms. Backgrounds in healthcare analytics, population health management and EMR software vendors Understanding of value-based care (VBC) is essential—particularly in areas such as patient engagement and specialty care. Experience in unrelated domains (e.g., hardware, infusions, nutrition) is not applicable.
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Overview: Persivia is seeking a dynamic and strategic
Senior Customer Success Manager
to own and grow relationships with our healthcare partners. This role is critical in ensuring long-term success and satisfaction for clients such as health systems, ACOs, IPAs, MSOs, and other risk-bearing organizations. You’ll act as a trusted advisor, driving value through engagement, retention, and expansion, while collaborating cross-functionally to deliver exceptional client outcomes. About Us: Persivia is an industry-leading healthcare analytics company. We help our clients thrive with the industry’s most advanced and comprehensive solution for managing participation in value-based care programs. Through our CareSpace platform, risk-bearing entities leverage our top-tier data integration, population health analytics, quality reporting, and care management modules to optimize outcomes across their contracts. Key Responsibilities: Own post-sale client relationships, ensuring a smooth handoff from sales and consistent value delivery across the customer lifecycle. Serve as the primary point of contact for clients, building deep, trusted relationships with executive and operational stakeholders. Develop strategic account plans focused on retention, renewal, and expansion opportunities. Lead regular check-ins, quarterly business reviews ("QBRs"), and performance analysis with clients to demonstrate ROI and uncover new areas for support. Proactively manage client health, identify risks, and implement solutions to ensure long-term satisfaction. Collaborate closely with Sales, Product, Clinical, and Implementation teams to drive customer success and resolve issues efficiently. Represent client voice internally to advocate for enhancements, new features, and service needs. Maintain accurate client records, account plans, and activity logs in CRM systems like Hubspot or Salesforce. Qualifications: 5+ years in customer success, account management, or healthcare consulting roles—preferably supporting enterprise-level clients with six-figure plus annual contracts. Familiarity with Software as a Service ("SaaS") business model and strong knowledge of healthcare organizations such as Health Systems, IDNs, ACOs, IPAs, MSOs, or Health Plans. Excellent interpersonal, presentation, and problem-solving skills with the ability to communicate complex information clearly to both technical and non-technical stakeholders. Demonstrated ability to manage multiple client accounts and projects with a high level of autonomy. Comfortable analyzing client data, KPIs, and creating reports that drive insights and results. Willingness to travel as needed (approximately 25%) to build relationships and support clients onsite. Must have demonstrated experience in taking a company from around $20MM in ARR to $50-100MM. Must have experience selling enterprise software to the C suite of large healthcare providers Must have experience building high-performance sales teams Experience building effective channel strategies is highly preferred Preferred Qualifications: Experience with population health management, care coordination, or healthcare analytics platforms. Backgrounds in healthcare analytics, population health management and EMR software vendors Understanding of value-based care (VBC) is essential—particularly in areas such as patient engagement and specialty care. Experience in unrelated domains (e.g., hardware, infusions, nutrition) is not applicable.
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