Ursus Inc
Sr. Customer Success Manager
Ursus Inc - San Francisco, California, United States, 94199
Work at Ursus Inc
Overview
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Overview
JOB TITLE: Sr. Customer Success Manager
LOCATION: Remote (pst)
PAY RANGE: $44.00 - $54.37/hr
DURATION: 6 months
TOP 3 SKILLS:
10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases Dedicated to achieving customer success outcomes by guiding customers in delivering business value Strong communication skills, with the ability to mediate conflict and build partnerships Strong consulting skills
COMPANY: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
The Challenge: We are hiring a Senior Customer Success Manager, to join our Experience Cloud team on our High Tech & Manufacturing team. To seize the significant opportunities ahead, the Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction. In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within our client for a cohesive strategy and measuring the impact throughout the process. Industry CSMs provide an exceptional experience for top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way. We seek dynamic, diligent, and creative individuals, skilled in storytelling and thriving in fast-paced environments.
What You'll Do:
The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences. This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!
Responsibilities include:
Accountability for the overall success of the customer, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective. Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels. Networking within accounts to ensure the successful execution of the customer's strategy and roadmap. Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals. Using data to drive product adoption and track progress from start to transformation. Championing innovation by sharing industry trends and new methods customers can use to enhance their digital maturity. Identifying customer risks and collaborating with the extended team to devise and implement "get well" plans.
What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases Dedicated to achieving customer success outcomes by guiding customers in delivering business value Strong communication skills, with the ability to mediate conflict and build partnerships Strong consulting skills Ability to prioritize, multi-task, and perform in a fast-paced environment Exceptional organizational, presentation, and communication skills, both verbal and written Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners Effective at leading executive C-level discussions and presentations Flexibility to travel (approx. 30%)
Education :
Bachelor's Degree and/or relevant work experience
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
TOP 3 SKILLS:
10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases Dedicated to achieving customer success outcomes by guiding customers in delivering business value Strong communication skills, with the ability to mediate conflict and build partnerships Strong consulting skills
COMPANY: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
The Challenge: We are hiring a Senior Customer Success Manager, to join our Experience Cloud team on our High Tech & Manufacturing team. To seize the significant opportunities ahead, the Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction. In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within our client for a cohesive strategy and measuring the impact throughout the process. Industry CSMs provide an exceptional experience for top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way. We seek dynamic, diligent, and creative individuals, skilled in storytelling and thriving in fast-paced environments.
What You'll Do:
The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences. This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!
Responsibilities include:
Accountability for the overall success of the customer, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective. Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels. Networking within accounts to ensure the successful execution of the customer's strategy and roadmap. Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals. Using data to drive product adoption and track progress from start to transformation. Championing innovation by sharing industry trends and new methods customers can use to enhance their digital maturity. Identifying customer risks and collaborating with the extended team to devise and implement "get well" plans.
What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases Dedicated to achieving customer success outcomes by guiding customers in delivering business value Strong communication skills, with the ability to mediate conflict and build partnerships Strong consulting skills Ability to prioritize, multi-task, and perform in a fast-paced environment Exceptional organizational, presentation, and communication skills, both verbal and written Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners Effective at leading executive C-level discussions and presentations Flexibility to travel (approx. 30%)
Education :
Bachelor's Degree and/or relevant work experience
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123