First National Bank of America
Bilingual Customer Service Specialist – 9AM-6PM Shift
First National Bank of America, East Lansing, Michigan, United States, 48823
Job Overview
First National Bank of America is seeking a client focused
Bilingual Customer Service Specialist
with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.
Schedule & Compensation Schedule – Monday to Friday 9AM-6PM
Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities
Provide service in both English and Spanish
Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
Resolve account issues and ensure client satisfaction
Drive deposit, lending, and cross-sell growth through consistent conversations
Promote digital banking tools
Uncovering client needs and recommend suitable products
Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
Maintain accurate client records and follow up on pending documentation
Qualifications
Bilingual fluency
(English & Spanish) – verbal and written
Experience in a call center supporting English and Spanish speaking customers
Prior banking or financial services experience (preferred)
Exceptional interpersonal and communication skills
Experience with Jack Henry (preferred)
Ability to quickly course correct and adapt in culture of change
Employee Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
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Bilingual Customer Service Specialist
with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.
Schedule & Compensation Schedule – Monday to Friday 9AM-6PM
Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities
Provide service in both English and Spanish
Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
Resolve account issues and ensure client satisfaction
Drive deposit, lending, and cross-sell growth through consistent conversations
Promote digital banking tools
Uncovering client needs and recommend suitable products
Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
Maintain accurate client records and follow up on pending documentation
Qualifications
Bilingual fluency
(English & Spanish) – verbal and written
Experience in a call center supporting English and Spanish speaking customers
Prior banking or financial services experience (preferred)
Exceptional interpersonal and communication skills
Experience with Jack Henry (preferred)
Ability to quickly course correct and adapt in culture of change
Employee Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
#J-18808-Ljbffr