Capgemini
Job Title
EUC Support Engineer
Location Seattle, WA, USA
Travel 25%
Job Description On site Service Level desktop incident resolution for Disney cast members in parks, resorts, and Disney buildings. Provide break/fix support for Disney owned devices, peripherals, and installed software, manage all service level tickets, and deliver remote support after new hardware receipt.
Key Responsibilities
Understand the levels of service offered to the cast members and ensure SLA’s are achieved.
Liaise and work with the EUC Request Fulfillment team, carrying out daily installations for all hardware being refreshed, reimaged, or has memory installed.
Wipe devices that are returned from the field for return to inventory.
Install and configure software requested by cast members (MS Office 365, Adobe Creative Suite, VPN software, etc.).
Ticket management – manage all service level tickets that are assigned to you, update and close tickets.
Post Validation Support – support the appointments cast members request for remote support after receiving new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives, reimaging, or replacement.
Lift, carry and transport computer equipment.
Required Skills
Proven 3‑5 years of PC desktop/laptop field deployment work with large‑scale operations.
3‑5 years hands‑on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
3‑5 years hands‑on experience with Windows 7, Windows 10, and Mac OS.
Experience with ticket monitoring systems (ServiceNow).
Hands‑on large‑scale Windows migration activities.
Knowledge and experience of Intune.
Proficient use of Microsoft Office Products (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to multitask in a fast‑paced, deadline‑driven environment.
Detail oriented.
Behaviors
Be punctual: start your day at your agreed starting time and manage your time to arrive on‑time for customer appointments.
Communicate any deviation from the schedule with your supervisor and, as needed, the customer.
Be flexible and deliver tasks assigned to you across all EUC responsibilities.
Other
Have a full, clean driving license.
Have access to a road‑worthy vehicle.
Life at Capgemini
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits (adoption assistance, surrogacy, and cryopreservation)
Social well‑being benefits such as subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
Compensation Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The base salary range for the tagged location is $31,314 - $97,940. This role may be eligible for other compensation including variable compensation, bonus, or commission.
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Location Seattle, WA, USA
Travel 25%
Job Description On site Service Level desktop incident resolution for Disney cast members in parks, resorts, and Disney buildings. Provide break/fix support for Disney owned devices, peripherals, and installed software, manage all service level tickets, and deliver remote support after new hardware receipt.
Key Responsibilities
Understand the levels of service offered to the cast members and ensure SLA’s are achieved.
Liaise and work with the EUC Request Fulfillment team, carrying out daily installations for all hardware being refreshed, reimaged, or has memory installed.
Wipe devices that are returned from the field for return to inventory.
Install and configure software requested by cast members (MS Office 365, Adobe Creative Suite, VPN software, etc.).
Ticket management – manage all service level tickets that are assigned to you, update and close tickets.
Post Validation Support – support the appointments cast members request for remote support after receiving new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives, reimaging, or replacement.
Lift, carry and transport computer equipment.
Required Skills
Proven 3‑5 years of PC desktop/laptop field deployment work with large‑scale operations.
3‑5 years hands‑on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
3‑5 years hands‑on experience with Windows 7, Windows 10, and Mac OS.
Experience with ticket monitoring systems (ServiceNow).
Hands‑on large‑scale Windows migration activities.
Knowledge and experience of Intune.
Proficient use of Microsoft Office Products (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to multitask in a fast‑paced, deadline‑driven environment.
Detail oriented.
Behaviors
Be punctual: start your day at your agreed starting time and manage your time to arrive on‑time for customer appointments.
Communicate any deviation from the schedule with your supervisor and, as needed, the customer.
Be flexible and deliver tasks assigned to you across all EUC responsibilities.
Other
Have a full, clean driving license.
Have access to a road‑worthy vehicle.
Life at Capgemini
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits (adoption assistance, surrogacy, and cryopreservation)
Social well‑being benefits such as subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
Compensation Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The base salary range for the tagged location is $31,314 - $97,940. This role may be eligible for other compensation including variable compensation, bonus, or commission.
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