Capgemini
Job Title:
EUC Support Engineer
Location:
Seattle, WA, USA
Travel:
25%
Job Description On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members. Provide break/fix support for Disney owned devices, peripherals, and software installed.
Key Responsibilities
Understand and enforce service level agreements for cast members.
Liaise with EUC Request Fulfillment team and carry out daily installations for hardware refresh, reimage, or memory upgrade.
Wipe devices returned from field for inventory return.
Install and configure software requested by cast members, including MS Office 365, Adobe Creative Suite, VPN software, etc.
Manage all service level tickets assigned to individuals – update and close tickets.
Provide post‑validation support for remote appointments (device configuration, software installation, network drive setup, reimage or replacement).
Lift, carry, and transport computer equipment.
Required Skills
3-5 years of PC desktop/laptop field deployment experience with large scale operations.
Experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
Hands‑on experience with Windows 7, Windows 10, and Mac OS.
Experience with ticket monitoring systems (ServiceNow).
Large scale Windows migration activities.
Knowledge of Intune.
Proficient use of Microsoft Office (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to multitask in fast‑paced, deadline‑driven environments.
Detail oriented.
Behaviors
Be punctual and manage time effectively for customer appointments.
Communicate any deviations to supervisor and customers.
Demonstrate flexibility and deliver tasks across all EUC responsibilities.
Other
Have a full, clean driving license.
Have access to a roadworthy vehicle.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Capgemini will consider reasonable accommodations for individuals with disabilities.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
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EUC Support Engineer
Location:
Seattle, WA, USA
Travel:
25%
Job Description On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members. Provide break/fix support for Disney owned devices, peripherals, and software installed.
Key Responsibilities
Understand and enforce service level agreements for cast members.
Liaise with EUC Request Fulfillment team and carry out daily installations for hardware refresh, reimage, or memory upgrade.
Wipe devices returned from field for inventory return.
Install and configure software requested by cast members, including MS Office 365, Adobe Creative Suite, VPN software, etc.
Manage all service level tickets assigned to individuals – update and close tickets.
Provide post‑validation support for remote appointments (device configuration, software installation, network drive setup, reimage or replacement).
Lift, carry, and transport computer equipment.
Required Skills
3-5 years of PC desktop/laptop field deployment experience with large scale operations.
Experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
Hands‑on experience with Windows 7, Windows 10, and Mac OS.
Experience with ticket monitoring systems (ServiceNow).
Large scale Windows migration activities.
Knowledge of Intune.
Proficient use of Microsoft Office (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to multitask in fast‑paced, deadline‑driven environments.
Detail oriented.
Behaviors
Be punctual and manage time effectively for customer appointments.
Communicate any deviations to supervisor and customers.
Demonstrate flexibility and deliver tasks across all EUC responsibilities.
Other
Have a full, clean driving license.
Have access to a roadworthy vehicle.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Capgemini will consider reasonable accommodations for individuals with disabilities.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
#J-18808-Ljbffr