Capgemini
Job Title
EUC Support Engineer
Location Seattle, WA, USA
Travel 25%
Job Description On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members.
Offer break/fix support to cast members for Disney owned devices, peripherals, and software installed.
Key Responsibilities
Understand the levels of service offered to the cast members and ensure SLA’s are achieved.
Liaise and work with the EUC Request Fulfillment team; carry out daily installations for all hardware that is being refreshed, reimaged or memory installed.
Wipe devices that are returned from the field for return to inventory.
Install and configure software requested by Cast Member (MS Office 365, Adobe Creative Suite, VPN software, etc.).
Manage all service level tickets assigned to individuals; update and close tickets.
Provide post validation support – support appointments that cast members request for remote support after they receive new hardware.
Lift, carry and transport computer equipment.
Required Skills
Proven 3‑5 years of PC desktop/laptop field deployment work with large scale operations.
3‑5 years hands‑on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
3‑5 years hands‑on experience with Windows 7, Windows 10, and macOS.
Experience with ticket monitoring systems (ServiceNow).
Hands‑on experience with large scale Windows migration activities.
Knowledge and experience of Intune.
Proficient use of Microsoft Office products (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to work and multitask in a fast‑paced and deadline‑driven environment.
Detail‑oriented.
Behaviors
Be punctual and manage time to arrive on‑time to customer appointments.
Communicate any deviation to supervisor and customer as needed.
Show flexibility and deliver tasks across all EUC responsibilities.
Other Requirements
Have a full, clean driving license.
Have access to a road‑worthy vehicle.
Life at Capgemini
Healthcare including dental, vision, mental health, and well‑being programs.
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan.
Paid time off and paid holidays.
Paid parental leave.
Family building benefits like adoption assistance, surrogacy, and cryopreservation.
Social well‑being benefits like subsidized back‑up child/elder care and tutoring.
Mentoring, coaching and learning programs.
Employee Resource Groups.
Disaster Relief.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Accommodation During Recruitment Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
#J-18808-Ljbffr
Location Seattle, WA, USA
Travel 25%
Job Description On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members.
Offer break/fix support to cast members for Disney owned devices, peripherals, and software installed.
Key Responsibilities
Understand the levels of service offered to the cast members and ensure SLA’s are achieved.
Liaise and work with the EUC Request Fulfillment team; carry out daily installations for all hardware that is being refreshed, reimaged or memory installed.
Wipe devices that are returned from the field for return to inventory.
Install and configure software requested by Cast Member (MS Office 365, Adobe Creative Suite, VPN software, etc.).
Manage all service level tickets assigned to individuals; update and close tickets.
Provide post validation support – support appointments that cast members request for remote support after they receive new hardware.
Lift, carry and transport computer equipment.
Required Skills
Proven 3‑5 years of PC desktop/laptop field deployment work with large scale operations.
3‑5 years hands‑on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
3‑5 years hands‑on experience with Windows 7, Windows 10, and macOS.
Experience with ticket monitoring systems (ServiceNow).
Hands‑on experience with large scale Windows migration activities.
Knowledge and experience of Intune.
Proficient use of Microsoft Office products (Word, Excel, PowerPoint).
Strong customer service skills (in‑person and written).
Strong communication skills (in‑person and written).
Ability to work under minimal supervision.
Ability to work and multitask in a fast‑paced and deadline‑driven environment.
Detail‑oriented.
Behaviors
Be punctual and manage time to arrive on‑time to customer appointments.
Communicate any deviation to supervisor and customer as needed.
Show flexibility and deliver tasks across all EUC responsibilities.
Other Requirements
Have a full, clean driving license.
Have access to a road‑worthy vehicle.
Life at Capgemini
Healthcare including dental, vision, mental health, and well‑being programs.
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan.
Paid time off and paid holidays.
Paid parental leave.
Family building benefits like adoption assistance, surrogacy, and cryopreservation.
Social well‑being benefits like subsidized back‑up child/elder care and tutoring.
Mentoring, coaching and learning programs.
Employee Resource Groups.
Disaster Relief.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Accommodation During Recruitment Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
#J-18808-Ljbffr