Hotwire Communications
Employer Industry: Telecommunications
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead and motivate a team of customer engagement specialists
Involvement in initiatives to improve customer experience
Flexibility to work on-site or remotely
What to Expect (Job Responsibilities):
Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence and timely issue resolution
Provide coaching and mentoring to foster engagement and a high-performance culture
Oversee the daily management of call/ticket resolution and service level requirements
Analyze call monitoring and escalation trends to enhance the customer experience
Maintain positive department morale and promote a positive work environment through feedback and events
What is Required (Qualifications):
Minimum of 2 years of experience in a call center and customer service center role
Demonstrated ability and experience in providing leadership and motivation
Working knowledge of call center concepts, practices, and procedures
Knowledge of cable and telecommunications products and services
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays
How to Stand Out (Preferred Qualifications):
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused and driven to achieve results
#Telecommunications #CustomerService #Leadership #CareerGrowth #CallCenterManagement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead and motivate a team of customer engagement specialists
Involvement in initiatives to improve customer experience
Flexibility to work on-site or remotely
What to Expect (Job Responsibilities):
Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence and timely issue resolution
Provide coaching and mentoring to foster engagement and a high-performance culture
Oversee the daily management of call/ticket resolution and service level requirements
Analyze call monitoring and escalation trends to enhance the customer experience
Maintain positive department morale and promote a positive work environment through feedback and events
What is Required (Qualifications):
Minimum of 2 years of experience in a call center and customer service center role
Demonstrated ability and experience in providing leadership and motivation
Working knowledge of call center concepts, practices, and procedures
Knowledge of cable and telecommunications products and services
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays
How to Stand Out (Preferred Qualifications):
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused and driven to achieve results
#Telecommunications #CustomerService #Leadership #CareerGrowth #CallCenterManagement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr