MCI
Remote Call Center Customer Service Representative
MCI, Los Angeles, California, United States, 90079
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
Competitive compensation based on experience, with a variety of benefits and incentives
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in contests with cash bonuses and prizes, including electronics and vacations
Comprehensive health benefits available after 90 days of employment
Opportunities for career growth and internal promotions
Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
Handle customer inquiries via phone, email, and chat with professionalism
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer complaints and issues
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
Previous experience in customer service or a call center environment
Strong interpersonal and problem‑solving skills
Ability to work independently and manage time effectively
How to Stand Out (Preferred Qualifications):
Comfortable using multiple software systems simultaneously
Fluent in both English and Spanish
High-speed internet and a distraction‑free home office setup
Flexibility to work various shifts, including evenings and weekends
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Competitive compensation based on experience, with a variety of benefits and incentives
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in contests with cash bonuses and prizes, including electronics and vacations
Comprehensive health benefits available after 90 days of employment
Opportunities for career growth and internal promotions
Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
Handle customer inquiries via phone, email, and chat with professionalism
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer complaints and issues
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
Previous experience in customer service or a call center environment
Strong interpersonal and problem‑solving skills
Ability to work independently and manage time effectively
How to Stand Out (Preferred Qualifications):
Comfortable using multiple software systems simultaneously
Fluent in both English and Spanish
High-speed internet and a distraction‑free home office setup
Flexibility to work various shifts, including evenings and weekends
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr